Krispy Kreme - Donut shop in Layton - 968 N Main St, USA

Their donuts are delicious no matter the location, but today is the second time in a row that they’ve just had their doors locked during business hours. Needless to say, my kids and I were sad both times. And the first time they were closed, I had placed an order for 70 donuts for an event and the order had been confirmed. Just not great management, it seems.

They have good doughnuts, but their hot light hours are extremely unpredictable. What the app shows and what is actually happening at the store is generally not the same. The customer service is not the best and for some reason you always have to ask for napkins, they just do not naturally offer them. They also don't ask if you are a rewards member so you definitely have to ask them to take your number. Sometimes they aren't sure of what sales are going on and I have never seen seasonal doughnuts. Apparently they have them in the mornings, but that's it.

I just left the store about 30 minutes ago. Despite being the only customer in the store I waited several minutes for someone to help me even though they saw me walking in. Finally I walked up to the register and an employee was sitting on the counter looking at her phone. Shoes and all. She saw me and then proceeded to box up some donuts without even acknowledging me. There were at least 4-5 other employees there that saw me as well. After I finally received what I needed, I wanted to quickly use the restroom. If I had done that before buying the donuts, I would have left and not bought any. The bathroom was disgusting. Not only was there no toilet paper, there was also no soap to wash your hands with. Makes me wonder what the employees are washing their hands with as well? I will not be returning to that store again.

Me and my fiancé received excellent service this morning. The donuts were hot and delicious, and the staff was attentive and friendly, even despite the morning rush. A special thanks to the manager at this location for making our visit awesome.

Laughably, small donuts that taste day old. My kids won't even touch them. $20 for a dozen assorted mini donuts. Makes my hand look giant 🤭😂

I haven’t been to Krispy Kreme in years, but my daughter requested birthday donuts for dessert, so I stopped by today to pick some up. When I pulled up, they had a sign out front saying that the lobby is for online orders only, but that the drive thru is open. No big deal! I just pulled around to the drive thru. As soon as I pulled up, they were immediately ready to take my order. I asked a few questions and then ordered 5 dozen donuts. I had some old coupons from a fundraiser, so I technically only paid for 3 dozen. I noticed they had signs next to the menu asking customers to please be patient since they have been short staffed since covid. I’m sad that that any business has to put up a sign like that. What is wrong with people? Life is too short to be a “Karen.” I pulled up to the window and paid for the donuts. Before I could even blink, they had my 5 dozen ready! I squeezed all 5 dozen through my vehicle’s window, had a laugh with the cashier, and then was on my merry way. All in all, I had a great experience at the Krispy Kreme drive thru. I’ll definitely be back for more “melt in your mouth” donuts!

I really wanted donuts with sprinkles and for some reason they didn’t hear me and gave me just regular donuts which I know isn’t that big of a deal but I payed for something that I didn’t receive.

The website won't let me use my gift card, so I tried calling this location many times to place an order, but nobody will answer the phone. This is also, somehow, the only location nearby that will accept gift cards in person at the moment (something about a bug in the software at other locations?) so I can't just go somewhere else.