Krispy Kreme - Donut shop in Pensacola - 1730 E 9 Mile Rd, USA

Their donuts are so good! They have so many options to choose from. The banana pudding one looks tempting and I will try it one day! I especially liked that they give you a free donut to eat while you’re ordering. How cool! It was very clean and staff was friendly.

Picked up a dozen glazed donuts and a caramel latte via drive thru. Donuts are excellent. Sometimes, you get tiny donuts, and if you're paying near $15 for a dozen, it's pretty trash if you get small donuts. All dozen were a good size. Latte was fine, nothing to complain about. The car in front of me, though, apparently ordered 8 dozen donuts and sat for nearly 10 minutes.

My experience was awesome the lady in front of me is a Saint. The clerk who was helping her argued with her. I heard the customers order and it was the clerk who was mistaken but she constantly told the customer she was wrong and corrected the customer on at least 2 different occasions. The counter lady was husky with an overtime and glasses. My employees better never treat a customer that way. The customer bit her lip and smiled.

Was really disappointed in their donuts. I bought 2 dozen for the firehouse and went to the truck and opened the box and was so disappointed I took them back in. The icing was almost all soaked in or gone like several day old and they where not soft. The other mixed donuts dozen was some better but not what KK is usually. The replacement dozen was better but not great. The prices have really went through the roof especially for sub-par donuts. Hopefully it was just a really down day. I know KK does have great donuts so will probably give them another chance.

I called needing information about a specialty item. I was greeted with courtesy. Later when I arrived to make my purchase, it was quick and easy. Their original glazed donuts are delicious and addicting especially if you catch them when the "hit" light is lit up/on. My spouse especially likes their cinnamon rolls.

The reason I gave 3 stars is because for this location the doughnuts were supposed to be hot. They’re always hot at 9am…it was 9am and there were no hot doughnuts. Disappointed ☹️ Wanted a hot glazed

Placed a large (4 dozen) online order hours ahead of time and it wasn't ready when I came to pick up. There were 8 people in the back, chatting and swearing. Seems like a fun place to work/hang out, but the customer service wasn't up to standard. I saw another woman come and wait at the front for five minutes, unnoticed, before walking out. Finally, I was told I'd have to wait another 10 minutes or more because they were out of my order. What's the point of ordering ahead if they're not ready for me?

Management really needs to get their act together. The place is always understaffed and it’s a 50/50 chance you’ll either have your mobile order ready when you walk in or you’ll have to wait 30 minutes past the time it says it’s ready. Today my order was ready, but it was sitting behind the counter for 30 minutes before some walked to the front to hand me the box.