Kokua Technologies - Computer support and services in Medford - 520 Stokes Rd STE C1, USA

Kokua has been our IT solutions provider since 2006. Our system is networked and protected through Kokua, including the latest security implementations that proved to be timely two months later. The day-to-day minor issues that occur with computer systems, plus the larger ones that come along, are handled with professionalism and courtesy. Kokua is always responsive, attentive, and willing to go the extra mile to ensure that our concerns are addressed promptly and effectively. First and foremost, Kokua’s team's technical proficiency is unparalleled. They possess a deep understanding of the latest technologies and trends. Whether it's providing basic software applications or implementing complex IT infrastructure, Kokua delivers with precision and finesse. Moreover, what sets Kokua apart is their proactive approach to problem-solving. Instead of merely addressing issues as they arise, they anticipate potential challenges and devise proactive strategies to mitigate them. This forward-thinking mentality has undoubtedly saved us time, money, and headaches, allowing our business operations to run smoothly without disruption. In summary, I wholeheartedly recommend Kokua to any business. You are in capable hands.

I wanted to take a moment to say how much I appreciate Justin Stuckey for all that he does to help with tech issues on my computer. I have had numerous challenges with my computer over the years, and Justin always has a calm disposition and willingness to help to get to the bottom of it. I truly appreciate that he is kind and considerate and always maintains composure even when I am stressed or panicked by a tech issue making my job challenging to do. Justin is a trusted source and I always feel confident he will find a solution. Sometimes it takes time to diagnose the issue and respect and appreciate his process.

This organization is terrific. I've been doing business with them for >30 years. They serviced my lawfirm and continue to give me great service since my retirement. Their most recent service, rendered by Kellyann Pierce, was extremely helpful to me. I strongly recommend Kokua for your computer needs.

It's been 2 years since my review below and I still can't say enough great things about Kokua. Kellyann has been a joy to work with and is so helpful with every issue. Every phone call Kellyann is amazing! Kelly is a joy to speak with and work with. Stephen always has a solution for every technical problem we encounter and Joe has the most patience ever! They are simply the best! 2 years ago: I can’t saw enough great things about Kokua. From outlining our needs with Joe, to the best experience with Lissie, and then working with Doug to overhaul the whole IT system at my office. Lissie is always on top of making sure everyone is happy and that the jobs go smoothly. Doug is amazing at answering any questions and made the transition easy. Our lives are happier since working with Kokua. They are the best around!

Kokua did a full migration of data and email accumulated over 20 years which was housed on a number of hard drives in desktop computers. They then installed everything on a new state-of-the-art laptop. This upgrade changed my life. I can now work from anywhere at any time. Thank you, Kokua!

Kokua means the spirit of kindness accompanied by a desire to help, and that is my experience working with this company! I have worked with the Kokua team on several projects, from replacing switches, installing APs, and relocating a network closet, and each time the technicians – Doug, Steve, and Marc, were professional, competent, and steadfast in getting the job done. When you need help, the first point of contact is Lissie, and she delivers excellent customer service! She is friendly, attentive, and knowledgeable and ready to get your call assigned and scheduled! It has been a pleasure working with this team, and I look forward to more future projects – thanks!

I had a great experience with your team. Lissie was fabulous. I created a ticket via email. My phone rang within a few minutes ... and I mean a few minutes ... not an hour or 30 or even 15 minutes later. She scheduled a "remote in" solution at a time when I would be available and she was super friendly, knowledgeable and most of all, helpful. She was my gateway to your company and she did a fantastic job! Stephen, one of your company's techs, called me and remoted into my laptop as promised. He didn't just resolve my two issues, he resolved my issues from a systemic and root cause perspective so they don't come back to haunt me. He also explained why they were happening and how he fixed them. So, I learned a few tips and tricks. Thank you both for your approach to solving other people's IT problems. I think you set great examples for your company's Kokua culture. I had a great experience. Have a super weekend.

The responsiveness of Kokua never disappoints! I had an issue with my computer, and received excellent service from Lissie. Jeff Platt and his team deliver service in a professional and efficient manner, and always go above and beyond.