Kloud9 IT-Cleveland - Computer support and services in Cleveland - 9999 Granger Rd, USA

Kloud9 crew is always willing to help us with our IT issues in a promptly manner. I thank specially to Jake, who helped me some days ago to resolve a bug arisen in my computer at work that did not allow me to sign up. He connected remotely and worked on the solution of the problem.

My computer completely shut down and would not start. I called and spoke to Jacob. He walked me through the entire process and stayed on the phone with me for over 1/2 hour. Finally go my computer to start. Once again, Jacob was patient and helpful. Thank you. Debbie DiPenti

Jacob did a great job fixing a glitch in my system. Jacob was very knowledgeable and efficient. The issue was resolved quickly.

Nathan helped me and I want to thank him for his assistance in resolving my issues. Once again, Kloud9 and their insanely talented techs continue to allow me to keep my sanity intact!

Mark helped me (remotely) to set up a new hard drive and peripheral hardware. He was knowledgeable, clear, and polite. Even when the scanner connection gave us issues, he remained composed and went through the trouble-shooting with positivity and patience. As a woman with a bit better than basic tech skills but who likes to learn, Mark respectfully explained options and solutions which I really appreciated. A+

Once the ticket was opened, our tech called right back. Quickly identified the problem and set us in the right direction. Follow up emails were very helpful in keeping track of problem resolution. All around excellent service.

Our Company has used Kloud 9 for several years now and I am very pleased with the service they provide for us, Todd Blum, Jacob Luna and the IT team at Kloud 9 are awesome! any little computer issue I've ever had they have rectified immediately without hassle, our school is very dependent on our computer system and having these guys around has made my job extremely easier, I can't say enough good things about Todd ,Jacob and the rest of the staff at Kloud 9 they really do a great job and provide an excellent service!

Mark did a great job troubleshooting my issue quickly. Very professional and easy to work with.