Kloud9 IT-Akron/Canton - Computer support and services in Akron - 3465 S Arlington Rd, USA

I have been with Kloud 9 for approximately 3 months now. These guys have been great to work with and very responsive to our requests. Recently, we were forced to implement remote access to our business operation. (Commercial Steel Fabricator and Erector) With this request Joseph and Derek had us up in running within a few days. Thanks again guys. I am extremely happy with the decision we made switching our IT services over to Kloud 9.

I was tasked with gathering information that would allow our company to work remotely with as little disruption in our daily process as possible. I had the amazing luck of being introduced to Josh at Kloudtel who was incredibly informative and extremely patient thru all of my many, many questions. Josh worked with me extensively so that I would be aware of all options and assisted me in brainstorming on how each one would work within the structure of our company. Once the decision was made he worked with me every step of the way until the process was 100% complete. Josh was incredibly kind and patient during the entire process.

Jacob Luna and Kloud9 always help my company succeed when it comes to IT issues. Their commitment to our needs is paramount to our relationship lasting over the years and we look forward to many more successful years partnering with Kloud9 for all of our IT needs.

Kloud9 is the hosting service for me to use Church Windows outside the office. Late in the evening of December 23, I was preparing checks for the workers at the Christmas Eve service and I was unable to print them. I assumed that Church Windows was doing an update and all would be well on Friday morning. Unfortunately, that was not the case! Church Windows was closed for the holiday, so I contacted Kloud9. They too were closed, but had someone on call 24/7. I left a message and very shortly thereafter, Jorge called me back. He was able to help me through the issue and was very kind and patient. Not only on this holiday eve, but any time I have contacted Kloud9, I have always received outstanding service in a very timely fashion. This type on service on a holiday was icing on my Christmas cookies!

I worked with Jacob Luna at Kloud9 this morning. He was able to access my new laptop and get me up and running quickly. He's always super nice and professional. Thanks Jacob!

Jacob Luna was extremely helpful in resolving some of the technical issues I have been running into with our remote version of AMS. Additionally, he responded quickly when I was in need of Shoretel installation on my computer. 5 stars for Jacob Luna.

I was having issues with auto-forwarding with my own inbox and others that I have access to. I put a ticket in and Jacob was able to get my issue resolved quickly and without must lost time. Very friendly to work with!

Jorge was incredibly helpful and personable while setting up my new computer. Overall very satisfied with our Kloud9 service!