KFC - Chicken restaurant in Poinciana - 4466 Pleasant Hill Rd, USA

Went to get Kfc for a Mac and Cheese with Chicken Bowl and I am not satisfied with my order. Barely any food for the price I paid for. As i eat the food I felt like the food was rushed the chicken so burnt and crunchy and the mac and cheese was okay.

Spent $40 on this family meal only to get my chicken to be burnt. Instead of being original, it looked much more crisper and burnt. Now I have to check the food more closely.

I ordered the hot wings most recently. They were fresh and delicious. However I do frequently purchase the three-piece combination. Also quite good. The restaurant is clean and neat looking, the staff appear to be friendly and well-trained, and the manager appears to be customer-centered. And free Wi-Fi is always a welcome bonus. Thanks for reading.

Such a nice place and very nice professional. Especially the young man who took my order. The food was outstanding nice and fresh very quickly and my favorite part nice and hot love it i will always come out to this KFC. Thank you the entire staff of KFC for being so professional in your jobs. From Andres j Garcia lieutenant u.s marines May God bless always this KFC and all Americans forever .

Order a four piece meal with apple pie and extra cole slaw. Got home it was four chicken straps n large mashed potatoes.

I seen a customer receive their order inside, went through the order, opened the Mac and cheese the mash and even took a fry or two. Customer didn’t like something about it, they took the order back put the fries the customer gave them and put it back with the other fries and gave the rest of it through drive through. Wow.

Edit: changing to a one star. Manager still won’t issue a refund they want me to come in person and request they remake my food. 2x more delivery orders with sauce forgotten. This place is a joke. Food is usually hot and fresh but don’t expect your mobile or door dash orders to be correct. You can add sauce as an ADDITIONAL item and they will still not include it when you get tenders. A few weeks ago the drive thru got most of my order wrong and left items out. The manager reached out to refund me but ONLY if I came in person which I was not able to. I asked them to refund the card or provide a gift card to my email or through the mail and they stopped answering the emails. People are friendly. Good food when it’s made right. The assistant Spencer doesn’t like the criticism and is on some kind of power trip expecting people to drive all the way to poinciana to get a refund they can easily process without me there OR JUST GIVE A GIFT CARD. It’s a shame how one bad employee can’t hurt the whole image of a location.

I came to this KFC becouse the one by S OBT by pleasant hill its bad but OMG the worst chicken I eat on my life , super dry and no flavor at all and this is not the ending the coleslaw taste was like water not flavor at all sorry but it's bad