Kellogg West Conference Center and Hotel - Hotel in Pomona - 3801 W Temple Ave Bldg. 76, USA

The room was okay, but smelled musty. There was a good view off of the balcony. I was told to turn the shower on for 10 minutes to get hot water. The food was great, but might've been too rich since several people got sick the first night.

Love coming here for our conferences. They have great staff, the rooms are always clean, and if there is ever an issue, they will take care of it right away.

Rooms were spacious and quiet. Staff was very welcoming and engaging. Food was outstanding. Will definatly visit again Room view overlooked wooded area and was very serene and tranquil. Room was just a short walk to conference center.

I was honestly shocked at what a sub-standard property this turned out to be. It was only upon arrival when I asked what time breakfast was, were we told that was discontinued for now. When I asked about the fitness center advertised, same answer. When I was told there was "no maid service" I would've just cancelled and left had we not had a long drive and been there for only one night. The front office is run by Cal Poly students. The room was extremely shabby. Torn bed skirt, sheets that didn't fit and while I am very petite, the bathroom (without a functioning lock, mold around the caulking and an old rubber mat) was truly the smallest bathroom I think I've ever encountered. The cable reception was spotty, and I had to clean the patio chairs which were absolutely filthy to sit outside as the room smelled moldy and damp and we wanted to air it out. The AC was so loud it kept us up all night. Dirty bed linens were in a big pile outside out door and still there when we left at 8 am. I travel a great deal, and other hotels charging the same fees have functioning fitness rooms and breakfasts if advertised. Truly a surprising and very poorly run and maintained facility.

Nice location, great view of the SGV from the terrace, banquet was excellent.

The hotel is listed as a 3 star hotel. Unfortunately, I cannot give it 3 stars. The walls were dated. Okay. There were spiders in the room. Okay. There were no room services. Fine. However, the people at reception simply didn't care. Their online booking system was down so I had to call to book. They spelled my address wrong. They wrote my zip code wrong. They spelled my email wrong, so I couldn't receive any reservation confirmation nor receipt of payment. I found all these out when I checked in, and I specifically asked the person at reception to correct them. Guess what? They were never corrected. I ended up asking for a printed copy of the receipt. More importantly, I booked four days at the hotel. When I checked it, they told me it was only for three days. Well, you also had my email wrong so I was never able to verify the details you had on the reservation! There were no apologies whatsoever. Overall, I recommend this place only if you love spiders but hate humans.

Quiet and beautiful location, very comfortable bed. Unfortunately, our room leaked rain water into the room. Still waiting to hear back from the manager, front desk personnel said compensation may be awarded for the inconvenience of a soggy room. Maintenance personnel were very kind and apologetic.

My niece held her wedding reception here and it was fantastic. There was an overlook on the hillside, the venue itself was a good size and very clean. The staff was friendly.