Kansas City Marriott Country Club Plaza - Hotel in Kansas City - 4445 Main St, USA

I want to share a great experience I had with the Country Club on the Plaza Marriott in KC. Wife and I spent Christmas with our daughter and her husband in Kansas City. They have an old house that’s small and not very accessible for someone with my mom‘s physical limitations. So I booked her a room over Christmas at the Marriott because it was only about 10 minutes from my daughter’s house. I helped mom check in after picking her up at the airport and the front desk staff(Jason) was amazing about catering to my mom and her needs. She asked about a complementary breakfast being included with the room, which it was not, but the desk clerk gave her a voucher for every single day she was staying there to have breakfast, which even had an omelette chef! My mother was over the moon happy with how they treated her, giving her breakfast every day, and by providing an accessible room.

I own KC Mobility Scooter Rentals, a business that provides mobility equipment rentals to tourists visiting Kansas City. Tonight I delivered a mobility scooter for a guest that was planning to check in later tonight. My experience: As soon as I exited my vehicle, the valet was there to assist. Due to doing a delivery, I did not need to hand over the vehicle. I removed the scooter from the vehicle and the valet was there to hold the doors. I entered the hotel and the reception desk was super friendly as I checked in. Upon hearing what I was doing, the concierge who was tracking the delivery quickly came over. He asked for a quick class on operating the scooter and then checked it in pending the guest's arrival. This was a smooth experience with great staff and I look forward to future visits.

The rooms are nice, I got a room & stayed for 4 days, first night I could not sleep at all because they did not change the sheets, it looked like they did but I was in a dirty bed itching from someone else's sheets. At first I thought they had bed bugs. I got sheets the next morning & changed everything myself and was fine after that. Breakfast was $12+ for small portion, snack area was more expensive then any corner store. I had to go to the front to activate my Key cards every single day, I got locked out of the building a few times. Shower and sink did not drain great. The heat was great, not very noisy and front desk was helpful. Very Expensive stay, not worth it honestly.

I booked the hotel many days ago with a higher price than the price of check-in day. I told this situation to the front desk, Jason, after checking, he gave me a free one day parking pass. very thoughtful gentleman! Next day, after checked out and left hotel for hours(we still hang out in town), my girl found out she forgot her duck toy in the bed at hotel room, we went back to the hotel, the room was already cleaned, but staff looked every where for the duck, until found it in the laundry room with the bed sheets which was ready to wash. very sweet! And hotel has a great location and nice view, it is near the art museum, UMKC campus, and club plaza, very safe. Highly recommend!!（by the way, you can practice on the hotel piano which is on the second floor, the piano is tuned well and sounds perfect! It is very different from many other hotel has piano only for the decoration!!!!! very convenient for the pianist who has performance or competition and travel to the town. i love this hotel!!! ）

I loved my stay. Room was nice and with great view, restaurant and bar offers good choice of food. I ordered steak and it was perfect! Guests have a choice between valet and self parking. At checkout I found that I was charged for someone else restaurant order, but this was immediately solved by front desk staff. Overall, it was very refreshing stay

Came for a special music performance in one of the ballrooms. Enjoyed great service at the bar- excellent, generous portion of fries and a glass of wine. Bathrooms are hidden far from the entrance. Parking garage is hella expensive. Free, on street parking options are a long walk from entrances/exits. Main door and circle drive is very small and you have to enter from a high traffic, main street.

Average hotel. Freezing inside so I won’t be back! Very uncomfortable cold the whole time throughout hotel. Rooms are basic hotel room. Beds were comfortable. No hot tub or pool. No hot tub was very disappointing. I also accidentally left my car charging in their shuttle and immediately let them know and someone swiped it. My fault left it in the charger but would have been nice if someone didn’t steal it! Also, ordered wings at the bar, they weren’t good. I ate one, and left the rest. I wouldn’t recommend this hotel. Hilton is better or the Crowne Plaza.

TL;DR if you book here I would suggest calling in advance to ensure you are actually getting the room you booked because unfortunately we did not and had to buy an air mattress to sleep properly! I recently stayed here and wanted to share my experience. I had booked a room with two queen beds and a separate living space with a pull-out bed (a month in advance) to accommodate our group of six people. However, after check-in, we got to our room and saw that it was not the correct room that we had booked and paid for. We were then informed that the room we had reserved was not available due to the hotel overbooking. It took us calling the front desk 3 times, going down to the front desk 5 times getting different answers each time (over the span of multiple hours and after our dinner plans) to end with us going to walmart and buying an air mattress so that our group had enough beds for the night. They were unable to provide us with the room we had reserved nor were they able to provide an additional room so that we could all sleep. I haven’t worked at a hotel before so I truly do not understand how I was able to book a room on their website just for it to not be available during our stay. I also find it hard to believe that 100% of the rooms were occupied but maybe they were. After multiple conversations they offered to cut our fee in half but my friend and I requested a full refund and luckily we were able to get refunded for our room. I am thankful for the refund but I still am very frustrated because 6 of us + a dog slept in a small room with an air mattress (that we had to spend $50 on) and I felt like the situation was not handled properly and was brushed aside many times as if it’s something that regularly happens and is an “oh well i don’t know what to tell you” type of situation. We had to pay the $100 pet fee so we still paid $175 (pet fee, mattress, parking) to stay there, which yes it is still nice that we got the room refunded, but honestly the entire situation was incredibly frustrating and time consuming and made all of us never want to stay there again. I understand accidents happen and we apologized to the front desk workers for seeming frustrated or upset but the situation was super upsetting and I just feel like we got taken advantage of and I will not be booking another room here. We are Marriott members too so that is disappointing as well. We were only in KC for one night to celebrate my birthday so it was not the end of the world and I honestly am not sure if anyone will even read this review but the point is if you book here maybe call in advance to ensure you are actually getting the room you booked so that you don’t end up in a situation where you don’t have proper sleeping arrangements. I will say a big big thank you to Jason and I know it was not his or the other workers’ faults but I wish the hotel had a better system for booking. Management should praise Jason for hearing us out at the end of the night and doing what he could to refund us. The hotel's inability to provide us with the room/number of beds we booked, despite booking well in advance, was frustrating and inconvenient. The smaller room did not meet our needs for that many people and it made our stay uncomfortable and cramped. Unfortunately, this experience has left a negative impression.