Kai Sushi - Conveyor belt sushi restaurant in Lombard - 2820 S Highland Ave, USA

They followed my special instructions well, long story short I have a allergy and they accommodated me, packaged my things nicely and I’d say the rolls are well priced.

A little disappointed. We came here on Mother’s Day. I read the reviews first before coming here. But looks like the plates that used to have 4 rolls now only just 2 and those who have 4 are mostly tiny. For a family of 3 and spend $105 plus tip, we still did not get full, we have to stop before we waste anymore money here. Sushi quality is so so, we had better. The price is a rip off. You might as well go to a EAYC sushi spot to get your money worth and eat fresh made sushi.

Not the fanciest or best sushi, but always get warm and friendly service. It's a fun place to grab sushi with the kids!

Good food and great experience. There’s a conveyor belt that runs through out the restaurant carrying different sushi items to choose from. You pick up what you want and can start eating right away. The sushi we had was tasty. I also had the udon and the friend I was with had the ramen. We both really enjoyed what we had. We plan on coming again.

It was my first time trying Kai sushi, the food was average nothing special but decent. I ordered a smoothie about halfway through my meal and they did not deliver it until after I paid the check and was on my way out the door. I took one sip of the smoothie and spit it out it tasted like rancid milk. I re entered the restaurant and very politely asked to swap out the smoothie for a soda. I was very apologetic and I never return food unless it literally inedible. The waitress was understanding and helpful. However she had to ask her manager, the manager was extremely disrespectful to both myself and her own coworkers. She grabbed the full smoothie out of my hand and threw it in a dirty dishes bin being held by a worker, spilling some of it on the floor and the dishwashers had to clean it up. If that wasn’t enough I asked to see a list of the Japanese sodas to try and she sighed loudly rolled her eyes and stomped over to grab a menu for me. She walks back shoves the menu at me and asks what I wanted, then attempted to point out which drink I wanted when the manager pushes the menu into my chest and actually PHYSICALLY SHOVES me out of her way. She walks out of the kitchen with 2 bowls of soups and serves it to a table. The waitress and I were both Standing there in shock and disbelief. Eventually the waitress took my order and apologized. I kept my cool and did not make a scene but I have never been treated so disrespectfully by a restaurant employee, especially after being served sub par food. The food was okay but after the way I was treated I will definitely not be returning, there are plenty of better sushi restaurants in the area with better customer service and atmosphere. Also the restaurant and dishes/silverware were generally unclean and all of the workers seemed to be anxious and over worked likely due to poor management.

This restaurant is really good. It was cool being able to choose the food off the conveyer belt. The food was delicious. The shrimp tempura was really good. The crab Rangoon was great. The shrimp fried rice was delicious. For dessert, the mini cheesecakes were awesome. My only complaint is that I never got my fried calamari. But no biggie. I will definitely be back here.

This place is actually very cute and the staff is attentive and friendly. My problem with this restaurant is quality and freshness... Food sits on the belt for a very long time and it shows :( Although there are lots of workers around and people in the kitchen making food, I picked up a plate of rotten sushi. I will not be coming back for this reason sadly. The desserts were good I will say that.

Omg what a disappointment!!! Save your money!! Lol None of the sushi were fresh, most look like and taste like from the day before or several days! Sushi were very thin and small portion. We even ordered some item off rotary, still very bad! We ordered noodels and rice as well....Same disappointment!