Kabuto Japanese House of Steak - Japanese restaurant in Richmond - 8052 W Broad St, USA

Food was decent. The cook didn't put on a show at all. Just cooked and communicated. He was very nice as well. The 2 servers were very nice as well. Atmosphere was nice and also the koi pond.

Food is very good. I do miss the zucchini and not a fan of broccoli. But the chefs are very good and engaging with the customer. The wait staff is very good, they are stretched a little thin. But would recommend this place to anyone.

Great food and entertainment as chef prepared our meal. Fast service and great customer service. Fresh food and drinks were good, too! Huge servings worth the price!

We had reservations at a certain time and were not seated until 30 minutes later, while there were plenty of tables available. They seemed to be short staffed as once we were seated, we waited another 40 minutes for the chef to arrive so we could eat. The portion sizes have gone down, the prices have not. My husband was looking forward to sushi only to find out they no longer serve sushi at this restaurant. It is doubtful we'll go back.

We celebrated my son's 49th birthday! We had a wonderful time with a family of 7 joining us. The chef was very friendly and told stories relating to our discussions. As he cooked he told jokes and involved the 5 children (ranging from 11 to 2). The kids laughed and joked with him. He was funny and very skilled with his cooking utensils. The food tasted wonderful.

It has been a while since we have been to Kabuto. Service was a bit lack luster. After putting our order in we did receive our soup and salad. It took a long while to get a chef to prepare our meal. I ordered Filet and shrimp. My shrimp was so over cooked and dry. I told the chef and he did not care. I was disappointed, because I usually love shrimp. I did not eat it. My friend ordered the same as I. Our steak was cooked rare as requested. My husband ordered Steak and he was happy. It took a long while to get our bill. Maybe with Covid service was off. Because my shrimp was way over cooked and the chef did not care I was disappointed.

My family & I have been going to Kabuto for few years now for one of our close friends Birthday. We had a reservation for 730 with a party of 8. When we arrived we were informed that they were 20 min behind & we were ok with that. Half hour later the hostess apologized stating they're waiting on people to leave. Finally around 815 we're seated. The server (very sweet young lady) came in & took drink orders & then returned to get the food order. Two of us ordered extra veggies & our friend she ordered filet mignon. For our 3yr old we ordered him tenders & fries. The cook came out & started to prepare the meal & for the life of him he couldn't do a show for us bcuz he kept dropping the utensils as if he was nervous. The cook put 2 strips of steak on the grill & a handful of veggies (only onions, broccoli, & mushrooms). Remind you its 7 of us & two of us asked for extra veggies. So I proceed to get the server & ask her are we being charged for extra veggies & she stated yes. She seen there wasn't extra veggies being prepared so she leave & comes back with onion, broccoli, & carrots. Finally the food is done & when the tenders came out for my son they were so hard as if they been cooking since we placed the order. The server seen that they were brick hard so she apologized & asked did we want more. I started no bcuz my son was happy with his fries & by this time it's almost 10 & I was over it. My friend who ordered the filet mignon was given a steak that was tough & chewy. The server apologized for everything & a supervisor came & spoke to us & she stated that the manager would like to speak to me about the tenders. She kept insisting & begging me to come with her. So I asked where are we going & she stated "to the bar, come on, I'm sorry but take a shot with me". I stated no ma'am I don't drink & it's ok just take the tenders off my ticket & it's ok bcuz my son is happy with his fries. The lady kept begging for me to come see the manager & I told her no bcuz as a manager he should come to us. My husband & my friend went to go speak with the manager only to find him at the bar drunk. The poor lady that tried to rectify the problems (even though you could smell the alcohol on her) he got mad with her & pushed her & she cried. She fixed the ticket & before we left I reminded her that she don't allow no one to put their hands on her & I pray that she'll get out of that place. I see why our service sucked & that explains why we were there for over 2 hrs bcuz staff was too busy drinking. Worst experience in all our years of going & definitely our last time going there.The store manager couldn't come to us bcuz he was very intoxicated & kept expressing that he's gay & I have no idea what his sexuality have to do with anything!! I just pray this don't happen to anyone else bcuz it could of went totally left due to alcohol being involved

We loved our visit. The attendants, servers, and chefs are amazing. We went to celebrate our daughter's 16th birthday. It was a special treat! Some of the unique things are that everyone is served at the same time, you watch the cook prepare the meal, the cook interacts with everyone. They provide samples and entertain the young and old. Our 3 year old grandson kept saying, "this is wild, this is some fun!". Imagine going to dinner and everyone is having a good time. This is a special place.