Jack in the Box - Fast food restaurant in McAllen - 1601 S 23rd St, USA

By far the worst experience I have encountered this evening at this location. Upon placing my order. The gentleman kept rushing me and telling me. I needed to hurry up and place my order. I had placed four meals the first three were placed pretty quick. My fourth I took a little bit to place my order. He seemed very upset and rude. When I arrived to the window I requested the name of the person who took my order. He then proceed to turn around and said. I will not give you my name in a very disgusting unprofessional way. He said do you want the food or not? I don't have time for this! I could not believe the way this employee acted towards a customer. I understand we all have bad days but this was not called for. He closed the window and another person came and assisted me. He also claimed he was the manager. He did not have a tag or a name on his shirt. Before I left I asked the lady if he was the manager and she said NO. I paid $35.03 just to get treated very horrible. They also messed up my order. Jack in the box I really hope you reconsider hiring new staff to represent your business better. Your customers should not be getting treated this way.

I asked for onion rings and got them like this they’re way past crispy and taste burnt

I ordered stuffed jalapeños, but they were burnt and I couldn't eat them.

This is a high traffic location, and service continues to be extremely poor. I had been in drive thru waiting for my order for more than 10 min. Today It’s Saturday December 2 at 2:12pm. plus phone number for this location on south 23st in McAllen has never worked. It should be under new management asap with friendly and enough staff. I asked for a manager and no one was on duty apparently

Today at 5:25 I went for 3 burgers, 2 #4s and one #7 the lady over the speaker seemed in a rush, don't know why, as it was mostly empty and there weren't many cars in the line. I get to the window and she charges me then takes a while to come back with my food. My first mistake was assuming they'd gotten my order right, as I didn't even check the bag. Then she was ready to close the window while my card was still in the card reader, so I asked for my card, and until then she gave me my card back. I didnt even get a receipt. Well, I got home and realized that only the #4s were in the bag. I called the store, voice-mail is full. Well, we got to eating the burgers that we did get. They were trash. Meat was dry and hard. Too many issues. I'll be going back tomorrow for either a refund or my burger.

On more than one occasion at this location they have handed me my orders wrong.On one occasion I had a coupon for a limited time sirloin burger,orders it but when I removed the burger from the bag it was just regular jack burger.On a separate occasion I ordered the kluck chicken sandwich with extra pickles.Well when I removed the sandwich from the bag it had NO pickles at all. Terrible place, terrible staff (they just don't care).Overall a Terrible place to eat.Just stay away.

Very rude service and they weren’t even busy. When we asked for a cup of ice they said they charge and we had to literally beg for at least a small one since I didn’t have my wallet with me!😡

The food great the service is okay but let me just say … the girls restroom aint it yall