iWorQ Systems Inc. - Software company in Logan - 1125 W 400 N # 102, USA

Iworq has helped organize and streamline our work flow. We are now able to offer online permitting to help contractors save time. The training and customer service are great.

We use iWorQ Systems for permit management and code enforcement. Their technical support is amazing! Always fast to get back with me and super friendly in their responses.

iWorq has enabled our Stormwater Program to fully transition to paperless inspection processes. We could only do better if I can convince MGMT to invest in two new modules.

Great system! Really is helpful to use for permits.

This database works well. Lots of different options for workflows.

Loved working here! They are so nice and treat their employees extremally well. They are all focused on providing the best service they can and work very hard to help local government agencies make their day to day lives a lot easier. Highly recommend this business! :)

The transition to this software was much easier than expected. I am so happy we got a work order system that was much less complicated than previously used! And at this point, it's so easy to use, our technicians in the field are entering work orders on tablets themselves! While there were a couple differences we had to get used to, in the end, they made so much more sense that what we had been doing in the past. Thank you, thank you, thank you! And the iWorQ team has always been able to customized anything we needed from new information we didn't know we wanted to track to removing access to some information that no one needs to track. I am so excited to get to use some of the features we don't yet, too. Mapping is a little ways off, but we're headed there, and it's already built in! Love it!

Read the contract carefully! Our concerns were not with the software itself. I think that it performed as it was supposed to. The concerns rather fall with the corporate governance and processes of the company. When I became aware of the software as a new Water Utilities Director, the Town was primarily using iWorQ for tracking our backflow program. The other public works modules were not being utilized. We decided to off-site the backflow program, and therefore did not have a need the iWorQ software suite any longer. We didn’t budget further for the software and let our current license lapse. We were then contacted rigorously by iWorQ for full payment of the next full years license fee that cumulated with a strongly worded e-mail by the CEO Garyn Perrett. I contacted Garyn by phone to see if we could work out a compromise that included a prorated payment for the months in 2022 past the anniversary date. He was not interested in compromise. He just quoted the contract which had a requirement of a notice of 3 months prior to the anniversary date if we intended to cancel the software. The late fee, if you missed that 3 month window, was a full year of software fees. I indicated that I didn’t think that was reasonable and he became very abusive to me on the phone calling me and the Town a joke and other unnecessary slurs. I ended that phone call promptly. I also authorized the Town to pay the AP which was a full year of this software suite. Later, as we were migrating to the off-site service, we were having issues with our iWorQ backup file. It was a .bak file and we couldn’t find a way to get our data out of it. We reached out to iWorQ for technical help with this. We were told that we did not have a year of service but were instead terminated as an iWorQ customer. This request was then followed by another abusive phone call from Garyn to me and instructions to leave them alone. Again, my concerns were not with the software but rather the leadership of this company. Clearly when it was apparent that we were no longer a viable customer, the need for civil discourse was gone. I feel that their contract was sneaky and predatory aimed at maximizing revenue. Lastly and ironically, we have been barraged by their sales staff trying to sign us up for new sales. Multiple people in my organization have been called by inside sales staff trying to sell us iWorQ software. I don’t know if this is corporate incompetence, cash flow problems, or just harassment. Remember, the front-line service from a company is primarily the workers in the trenches, but it is also strongly impacted by executive personalities. There are many companies that provide this service. If the town looks for this again in the future, we will not be looking at iWorQ.