InTown Suites Extended Stay Matthews NC - East Independence Blvd - Extended stay hotel in Matthews - 9211 E Independence Blvd, USA

BEWARE….Trent the manager is very unprofessional. He is definitely not customer friendly. He appears to be uninterested. I’m never visiting another home suites in Matthews North Carolina. Whomever owns this conglomerate need to re-think having Trent in any position of authority. The room was unclean the linings were unclean. There were no towels. I left 3 hours later. This place is very drug infested.

The rooms have good décor and fresh bed linens. There was a great deal of choice and tasty food and shopping locations.The personnel made a special effort to make sure we were comfortable and were very attentive. Nothing presented too much difficulty. Thank you so much for excellent customer service, Ardrey! You made this a wonderful experience.

I know that my perceptions of morals and values differ from person to person but as a whole with this InTown Suites with Dre &Crew, you couldn't ask for a better place to stay whether it be for one week, 2 months, a year; the service is great as it is day one or day 300. The grounds is always clean and the people that work here are great....don't spend your money at Holiday Inn or Sleep Inn...come on over to InTown behind IHop....like I said, there is no 'better'.

Tuesday, Jul 23 I am with my family arrived at the booked apartment, the woman at the reception gave us the key, we looked at the room, went back to the car to go to the store, and handed the key to the reception. When we returned, the reception was already closed, and we could not get into our room. After calling the number listed on the door, we found out that this room was not assigned to us and we could not check in. As a result, they charged us $55.14 and we had to urgently look for another place to stay nearby. We contacted support through the website, but they did not respond within 3 days or more. The money was not returned.

I'm late writing this review, but I had the best stay at this place! Ardrey and Free were great. The updated room was clean and inviting. The property was clean and it was quiet. I had plenty of food options and everything was within a reasonable commute. Would definitely stay again and recommend them.

Great Customer Service . So understanding and helpful while traveling with kids I will definitely be back . Felt like home always from home thank you to Drey and Free so friendly.

I've been here over a month and I'm in a newly renovated room. I haven't had any problems. This place works out great for me.

Kelvin and free were fantastic- they made sure I had everything I needed and were very helpful throughout. Thanks for making a house feel like home.