InTown Suites Extended Stay Louisville KY - Preston Hwy - Extended stay hotel in Louisville - 7121 Preston Hwy, USA

Great new staff all around the manager i believe was racheal she did everything in her power to help me out and get the room I wanted really great help from her. She's very nice and very helpful as she is the only one that wanted to actually help I stay here a lot due to my job and ever sense shes been here its been amazing to say the least. She a very nice person as well which makes it so much better to stay here. I can't stand when someone is rude doing there job but she's awesome .

Jon was very sweet and made sure that we was took care of with a new mattress and air Conditioner he's really trying to make if better here 😀 😄

The rooms were nothing like the photos online. There are paint splotches on over the walls from touchups, a hole in one of the doors, nasty stuff all over the sink in the kitchen, loud pipes, overall, just very grungy. The location is not good if you’re not in a vehicle. There’s not a gas station or anything close by. And people weren’t in the office hardly ever. I couldn’t check out because I was down there and people were down there waiting for the office staff. It was nothing like what it said online at all.

Overall: BEDBUGS AND ROACHES. Do NOT stay if you value your belongings, sanity, and hygiene! Rooms: Not in good condition; damage and not fully functioning as promised. NOT worth the $415 you pay a week. The back burner on the stove didn't work, the kitchen cabinets wouldn't full close, there was a hole on the bottom of the bathroom door the size of a dinner plate (and the bathroom door didn't lock or fully close), the AC blew out musty air that smelled sour and like cigarettes, the AC wouldn't run more than 5-10 minutes before shutting down for hours, the window was bolted shut so no fresh air, the couch had the arms broken off it and were just laying on the couch, one of the light fixtures looked as if it had caught fire at one point- the condition of this room is terrible. Service: Lady at front desk gaslit my husband and I into believing that a picture (the one included) we took within being in our room 10 minutes was just a baby roach instead of a bed bug. We had never seen them in person before, so we went along with it... millions of bites and blood stained sheets later, we discovered that we were right. We asked for the room to be treated and for us to be moved to another room, but was told that "housekeeping checked our room not long before we moved in and there wasn't any bugs". And we were told that she couldn't give us a new room and we had to leave with a room refund. Location: There is a little bit of shopping and restaurants nearby, but it's on a dangerous road. Not nearly as dangerous as the neighbors though. Do not give these people your money- it honestly felt like a corporate scam. The pictures you see on their website look nothing like the rooms **Edit~ reviews are given the option to include photos and I did, so why is In town suites preventing people from posting them? This is all sketchy... Email me for pictures, I took pictures of the room when we first moved in so we would get our deposit back

The manager can’t seem to be bothered to be on site during business hours. Had lots of trouble getting my key renewed.

Rooms are equipped with refrigerator, microwave bathrooms a nice size. A cozy place for am efficiency if you need a place to stay. I was impressed

This place is a joke! Since they changed managers that place is terrible. And the corporate lady that shows up and try’s to bully people around needs to be punched in her face. Worst hotel I’ve ever experienced. You’re the biggest joke of them all Lying saying I wasn’t doing my job when I did twice the work as you. The biggest two-faced person ever met in my life you have no management skills. You don’t know what it’s like to lead people and me leaving there did me a favor or I work at Now way better no bugs doesn’t lie about me and I get bonuses.

The rooms look nothing like the photos posted on the website. The rooms are disgusting and run down. I felt dirty just being there for a few hours.