Inn at the Prom - Hotel in Seaside - 341 S Promenade, USA

Always love my time at Inn at the Prom! The rooms are very comfortable, the ocean view, fire place and jetted tub are my reasons for returning every year. I love the little kitchen to prepare some meals in the room, and their coffee is delicious! The housekeeping staff is fabulous and the rooms are sparking clean. The downside this trip was problems with hot water. There was never enough to take soak in the tub without heating water on the stove, and a couple times no hot water available at all. I called office and left message but never got return call which was disappointing and not usual for the quality of customer service I typically experience here. That being said, always a wonderful and welcoming place to stay!

We love staying here! The view is awesome and the rooms are cozy and clean. The bathroom is huge as well as the tub itself. The only problem we had was that the door to the hallway did not fit the frame correctly and the hallway light was kept on all night. It shined like a bright nightlight into our room. You could see through the door and the frame into the hallway. Other than that, it was a wonderful stay. The check-in clerk and housekeeping were all very friendly and accommodating!

This review is specifically geared towards the outstanding customer service I received when I had to call and change a reservation. It was a situation that needed more than just a date change and Esteban, who helped me, went above and beyond to accommodate my request(s). He was very patient and worked with my business travel needs. I would HIGHLY recommend Inn at the Prom without hesitation. Esteban is a true asset to this business! Thank you so much for helping me out!

Room was nice, bed was comfortable. We were there during an ice storm which of coarse was no one's fault but your office DID NOT work at keeping guests safe. The outside steps were a sheet of ice and even after asking the kid at the desk to put down deicer, it was never done. Going up and down those steps was so dangerous. Also NO ONE ever answered the phone when we called needing some help. NO ONE. |We will not stay there again.

We have stayed in various units here & some are outstanding. Unit 203 is where we are staying this trip & it has been very nicely refurnished & remodeled. It is a lovely unit & extremely clean & well appointed. Great views right on the 'Prom'. This complex is very close to town. We would stay here next time.

A cozy little apartment close to the beach. Enjoyed the jetted tub although it is so big that we felt a little bad about the use of so much water. The fireplace was very pleasant and the full kitchen very convenient. The tv set is a maze of services and is confusing and slow to respond. Couldn't find a way to just watch the news.

The room was clean, the bed super comfy, kitchen well stocked. This was our 2nd stay and we'll be back again. Right on the walk way so easy to get to beach and shopping 🛍 staff are friendly and helpful.

Visited Seaside from out of town and decided to book a night here for a weekend getaway trip (via Expedia). It was a terrible experience. We ended up checking out the same day to find a different hotel. 1. From the start, we had difficulty finding where check in was located. There was no signage for "Check in at Inn at the Prom" anywhere and they also didn't email us on where to find check in nor was it on their website. We had to ask others and found out that it's located behind the property. As we got in, there was no one at the front desk. We waited for a good 10 minutes to find the check in person coming out of the bathroom with headphones in so he didn't hear us calling ahead of time to see if we could check in early/where to find check in. While unloading our luggage into the cottage room, we also had to direct another couple to find the check in location. 2. My friend and I ended up in one of the cottage rooms and the smell inside the room wasn't pleasant. It smelled moldy and musty but we thought that maybe it was so close to the beach that it would probably have some smell to it. But even if the room was decently clean, there was also two locks on the entrance door but one didn't work whereas the other lock, we had difficulty locking from the outside. Considering that the room wasn't in a secured building and anyone outside can come in, this was a major safety concern as the locks didn't feel secured. 3. Due to the weather conditions (rainy/windy), we decided to stay the night in. We thought of having a simple movie night would be fine but for some reason, we couldn't get their Netflix to work. It kept logging us out or being extremely laggy. We just thought that their internet was down so I decided to call the front desk about their internet and the locks and again, no answer. It was probably around 6pm at this time and the weather conditions were still bad so I didn't want to go outside to go to their office but after multiple tries, I decided to go to the front desk. When I walked in, I found that there was a different person at the front desk and he was playing video games on the desk computer instead of answering calls .... That was when I decided that we were going to check out early for safety concerns and would like to request a refund. He ended up calling the manager and they said that I would have to request the refund through Expedia. I made the call the same night, gave them all of my valid reasonings for a refund and waited 72 hours for Expedia to get back to me. After 72 hours, Expedia told me that they tried getting in contact with Inn at the Prom and they couldn't get ahold of anyone there to authorize my refund. Overall, I'm still trying to get my full refund back. Expedia has reached out to them multiple times, no answer. I would definitely not recommend this place to anyone.