Ikon Technologies - Software company in Arlington - 1161 Corporate Dr W ste 120, USA

Terrible customer service. Included with my new vehicle. When I tried to activate it they wanted to charge me and said it wasn't included. My dealer sent me an email saying they paid a lifetime subscription. After sending that to Ikon, they said they would activate it for a year. And once activated, it is a worthless device. Often doesn't record location. It's now in my garage and can't find it. I'll probably disconnect it. The way the dealer hyped this you would think they would stand behind their product.

The software is really poor, don't know why still there is some car dealership choose to use their software, it keeps telling you errors when you try to locating your car, so it is not real time track your car, the routine track may lost don't why but it is happening. oh yeah, the location is not accurate at all, the one I used from another company is really good, stay away from this company please. Do not know who give them 5 stars but it seems those reviews are fake.

Disappointing customer service. Included with a new vehicle purchase. After a month, they were not able to get it setup on my vehicle. Never returned phone calls. Finally was able to get it removed and refunded. The marketing is catered to dealers as free theft recovery, but the cost is passed on to the consumer. Remember, if the dealer tells you it's included and you can't remove it, it's a lie. You defiantly can deny it.

Great connected car technology. Exceptional customer service.

I find this gps device most frustrating, I have contacted customer service six different times about various issues. Brand new car 2023, yet ikon says the battery is bad, I had battery checked at dealer, auto zone and tire plus, all said battery is fully charged. Sometimes it takes several days to show trips, if stolen car could be stripped and gone before it would show were it might be. sometimes you can not log in. So easy to unplug device that a car thief will have no problems disabling device. Basically a device to get dealer more money and give buyer a false sense of security. I may just remove it myself. Save your money and asked it not be included in the purchase of your car. This is a follow up to the above statements, I have driven over 4,000 mikes in the past 4 months and nothing good to report, for the first five days of January 2024 it recorded no trips what so ever. It is completely useless. Save your money and demand your dealer not install. Even if it were to work it can be disabled by simply unpluging it from the ODB port.

Great customer service, they walk you through any questions and are really patient with you. I personally always call Maria Villanueva, she is such an amazing sales rep. and she also helps me with all of my technical issues, within minutes. I highly recommend her, she will help you out in everything.

I talked to Maria and she was amazing. She is so helpful and fun to talk to. She made my day a whole lot better. Excellent customer service!

Everyone should have Genesis as their account manager!! Makes ordering simple and calls ahead of time when inventory runs low to make sure we never run out! Don't remember the last time I've run out of devices or had an issue with customer service. She's simply amazing at her job!