Hyatt Residence Club Bonita Springs, Coconut Plantation - Hotel in Bonita Springs - 11800 Coconut Plantation Dr, USA

Update: October 2023 Stay: Stayed in a one bedroom. Much nicer than a studio. Pool/lazy river, hot tubs all very nice. Second time on a presentation stay. However, this time the experience was terrible. They assigned me a very aggressive salesman and I gave in a bought a package. He kept my daughter and me there for more than 4 1/2 hours. Super high pressure applied. Immediately regretted the purchase. Asked about cancelling and he said just send a letter. Wasn't quite that simple. For almost $17,000 plus annual maintenance fees of around $1,200 annually I would not even get one week during a time frame that worked with my schedule. Also, for BOTH presentations they did not give me the points. I had to call the sales office who then had to contact Hyatt to post them to my account. Seems very intentional. I'm sure a lot of people just forget about it and then Hyatt gets away with ripping you off of your points. I will probably return but just pay out of pocket with no presentations. Too much stress and hassle when I'm trying to relax and have a good time. May 2023 review Stayed for three nights on a presentation package. Had a studio room. Seemed dated and in need of updating. Staff were very nice and extremely responsive. Mostly used the pools which were very nice. Glad they reopened the lazy river after hurricane Ian took such a toll on the area. Presentation was low pressure which I expected from the Hyatt. They are much classier than Hilton

I Sayed at the resort in October. Staff great property good. A little tired but clean. My problem is I was talked into attending a time share presentation and was promised Hyatt points for my time. I have been reaching out to them since November and they | continue to give me the run around. See below. Do not fall for this scam. |“I apologize if you weren’t informed of this, but typically points get deposited 6-8 weeks after you tour. So I would give it another week to 3 weeks. Feel free to reach out again if they don’t deposit by then.”| |Thanks,| |Alex Sarbin

My husband and I arrived on January 8 for a 4-night stay. I had booked a King size room with a corner view. As soon as we arrived at reception, we found the receptionist unwelcoming and didn't share a single greeting to welcome us. He made no effort to make himself understood or to answer our questions. This is the first image we have of the hotel, and first impressions count for a lot. Next, we go to our room 1702, and as soon as we push open the door, we see a pretty room with 3 bay windows. The problem is that these 3 windows overlook a huge construction site next to the hotel, the view is despicable and the noise from the trucks incessant. Unable to accept this situation, I asked to change rooms to have a view other than the building site. The receptionist told me there was room 1126, where the noise would be the same but the view would be a little different from the building site. Worst of all, he told me we'd have to pay an extra 50 dollars a night for this room, and that we'd already paid 700 dollars a night. We were so tired that we agreed to change rooms. Every morning, we were woken up at 7:00 am by the noise of trucks and the construction site. How can a hotel of this category not warn its clientele that a noisy construction site is underway... it's a minimum to ensure transparency and why not lower its prices? Worse still, how dare we ask for a supplement for a room where all we have left is a bay window, and the noise is just as bad? We're in a hurry to check out tomorrow and will never come back here.

The resort has recovered nicely from Hurricane Ian…my husband & I were not impacted by any deficiencies in our accommodations or services. Regarding services and staff they are extraordinary! I cannot say enough about Tiana & Rey at the front desk…they are the best! They are extremely helpful, courteous & professional. Shout out to Danny, super efficient waitstaff at The Veranda. All of the above mentioned plus many more made our stay a 10+! Thanks so much! Happy Holidays to all!

Perfect vacation! |My only complaint is that camp manatee is closed. |The staff are so wonderful. Robert and team at the front desk are fantastically accommodating. |The restaurants carry beyond burgers. The service was phenomenal|Plus. |we got DoorDash delivered for groceries and meals. |The property is so clean and safe.|The best lazy River ever! |This is the best place for a family vacation. Parents can relax with age appropriate / safe pools and activities. It’s like Disney vacation without all of the lines, costs, characters, and rides. |The rooms could use some updates (like chrome cast and/or streaming TVs) . Rest of any updates that I would recommend are basically cosmetic and I would worry that the upgrades would be unnecessary, gratuduous & harmful to the environment .|The balcony and views are spectacular. It’s like glamping with all the luxury|This property is a great value.|Excellent management. Great team of staff. |My teenager loved the game room.|The grounds are so exquisite. Excellent job with maintenance and gardening!

EDIT: I was very disappointed to see a dog at the pool. It had no "service dog" vest. Pets other than service dogs are not allowed on HVC properties. >:( Beautiful facility! Sam and Sandy at the registration area were very efficient and pleasant. Great location, activities every day, fantastic amenities. Our unit, 5284, overlooks the par 3 golf course. Had a bite to eat at The Veranda. Val was so pleasant and the food was delicious.

In October 2023, we went on vacation here. We did a sales presentation, where the sales person convinced us to sell back a premium week ($13K) for their new portfolio point system. We also added additional portfolio points to the new contract for an additional ($6K). All of this was paid in full, including $600 in closing costs. Went to book a vacation early December and saw that points had never been added and it was still showing my week (the contract that we sold back), plus wanted me to pay an additional $1.6K in 2024 maintenance fees. Told by Hyatt Corp. that I needed to contact the sales office where I made the purchase. Every time I call they tell me I need to speak to Tom, but he's with a guest and will get back to me as soon as he's available. I've called and gotten this response 3 times, and Tom has never called back. Hyatt Corporate finally escalated it and requested that I send them the contract documents, which I did 2 weeks ago. Mind you, we are now going on almost 4 months since we made this purchase. They can't get me to anyone who's 'looking into this', I just keep getting the run around. I'm beyond frustrated and just want my money back. I cannot believe I'm having this kind of customer service from Hyatt. I've owned with them since 2014 and never had an issue. UPDATE: Finally got someone to actually pull up my contract at the sales office. Basically they are NOT honest, and don't really tell you how long things will take. If someone told me you are doing this in October, but once we bill you in December, then it will take an additional 90-100 days before you are actually able to get these points and book anything...in March. 6 Months...oh, and you won't be able to use any other points you have until all this goes through. Final Advice - DON'T DO IT!

Just returned from a weeks stay. We had a great time. Found the staff to be nice, helpful, and pleasant. The food we had there was good. We don’t own a timeshare here, but do in Cabo. We did not experience high pressure sales to do a presentation which we were very thankful. Grounds and pools very clean, as well as the room. We were able to check in a couple hours early which was nice, and also asked for late check out. Would stay again.