Hyatt Place Jackson/Ridgeland - Hotel in Ridgeland - 1016 Highland Colony Pkwy, USA

Amazing location! Walk to a dozen highly rated restaurants plus great shops. The staff is mostly friendly...with a couple exceptions. I stayed for 2 weeks and they were very accommodating. One problem is they run out of forks in the morning for breakfast service, but they had great meal options and bacon about 5 days a week ❤️ That Hayley person in the review below is insane. I bet she didn't bring those issues she mentions to the attention of your hotel, because they would have sent the service team up or switched rooms. I stay at tons of hotels for work and this had a pretty big staff taking care of the place. You just had to let them know though. Some folks just rather complain I guess... And to address the couple reviews the mention no microwaves in the room (which i assume is for safety and cleanliness), the microwave in the dining room in the lobby works great. I used it to reheat leftover lunch every day!!! Oh and here's a pic of me folding my laundry. The machines here are a little expensive at $3.00 each cycle. But the dryer only takes one run and your stuff is dry, unlike other hotels I've stayed at. So yay!

The cleanliness of the room was excellent. The breakfast was not as advertised and very disappointing. The website said it had a lounge and it didn't. It has about 10 bottles of various liquor and the desk clerk didn't know to fix drinks. The air conditioner stayed on until it was freezing and then cycled off until I was sweating. I have stayed at various locations of Hyatt Place and have always had a pleasant experience. This particular time was extremely disapointing.

Stayed here a few nights for work. Checkin was a nightmare with new untrained people up front who had no idea what they were doing. It took almost 30 mins to check in on a weeknight with literally no other customers. Lobby area is beautiful but room was dark, shower barely had any pressure and worst of all the room was right above the swimming pool patio area where people kept talking and laughing till after midnight making it difficult to sleep, despite my complaints to the front desk nothing was done. Breakfast was another disappointment as food was just average, but annoyingly enough, the coffee was finished on both mornings, I had to take decaf instead of waiting to find someone to ask for a refill. The location is excellent, and that's the only thing they have going for them.

We stayed at this hotel around the time when they first opened and it was very nice then so when we came back to this area we automatically decided to stay here again, well things have changed dramatically since we stayed last. When we arrived we checked in and we had lots of trouble getting our rooms established because we had reserved 3 rooms for our whole party and they had all of our rooms mixed up and then ended up charging all paying parties twice for their rooms, and we had to wait until the next day to get it somewhat figured out. We are still awaiting our refund and the other paying party is still fighting to get theirs. They include free breakfast with your stay but when I say this was the worst breakfast I have ever experienced at a hotel I’m not being dramatic, it was awful. Nothing is labeled, you can’t find a single person who works there to help if needed, I had a breakfast sandwich that was still completely frozen, the eggs were made first thing and then set out all morning without a refill, and our cups that we used for juice all had slices in them so when we went to drink them and put pressure they would pour all over. There was one staff member who I will say was wonderful, I believe his name was James and he was truly great and was very attentive and helpful. The pool was so cold that it was pretty much unusable by the kids with us, and the water temperature in each of our rooms was all over the place, one of them could only get hot and the other only had cold. My in-laws air conditioning stopped working and they had to work on it to get it functioning again. Overall this was not a good experience and I don’t plan to ever stay at this hotel again because of how bad this was and they need some serious help to get back to the level we once experienced with them.

Paid for family members to stay here last year. They said it was good. Then after we booked this year, they said they were being polite and we should’ve stayed elsewhere |Positive: front desk staff and breakfast.|Negatives: crickets in room. One in shower when I disinfected and they chirped all night. Tear on the fitted sheet on the side of the mattress. I’m sure the maid saw it—couldn’t be missed. I put another sheet over it. Grime in light switch crevasses. Mini fridge kept falling off ledge when we tried to open. |Disappointment. Would not recommend

My recent stay at the Hyatt was a mix of highs and lows, but unfortunately, the lows outweighed the highs by a significant margin.||||Let's start with the positives: the room itself was clean and met the expectations one typically has for a Hyatt property. The maintenance staff, surprisingly, were the shining stars of my experience. They were incredibly friendly and made me feel genuinely welcome, even though I didn't require their services. In fact, they stepped in to assist when I found myself awkwardly starting the check-in process alone, unnoticed by the front desk staff.||||Which brings me to the disappointments. The breakfast, touted as part of the Hyatt experience, fell far short of expectations. By 8:15 am, most of the selections were depleted, leaving only a sparse offering of three pieces of wheat toast, eggs, and dry sausage. The cereal was available, but only with oat milk—regular milk was apparently unavailable, as were basic utensils like forks. I had no choice but to eat my breakfast of eggs and sausage with a spoon, a subpar experience to say the least.||||To add to the frustration, when I politely asked for regular milk or even a fork, I was informed that neither were on hand. This lack of basic amenities and breakfast options felt completely out of place for a Hyatt establishment.||||In summary, while the room itself lived up to Hyatt's reputation for cleanliness and comfort, the breakfast offering and the service at the front desk were disappointing. For a brand that prides itself on luxury and customer service, this experience fell short of the mark. If Hyatt hopes to maintain its reputation, improvements in both breakfast quality and customer service are urgently needed.

Overall the hotel was not the best. The bathroom was so small that I literally had to stand behind the toilet in order to close the bathroom door. The shower looked as if it had never been bleached clean. I had to purchase shower shoes because I was afraid of what I might catch! We spent way too much time trying to get the TV to work. We ended up having to reset it to make it work. The breakfast experience was the worst. They only had one person working. So, the counters, tables and floor remained dirty. At one point I asked for a towel and broom so that we could have a clean place to sit. When I complained to the front desk, they apologized but made no attempt to fix the situation. You have to ask for housekeeping services which no one mentions when you register. We also were charged $800 to use the meeting room for 1 day! Ridiculous! However, the front desk employees were very nice.

My job booked and paid for my room for 3 nights. When I arrived and checked in, I was informed I had to put a card on file for incidentals. The next day, the hotel charged my bank $235.00. I called and the problem was resolved; however, I was informed that the money would be put back in my account 7-10 business days. I called my bank and was informed if the hotel manager email them, they would release the money back to my account the same day. I called back to the hotel and was informed Anna was the manager, I gave the staff person my banks information and was informed Anna was on top of her game and would get this taking care of that morning. I requested a follow-up telephone call once this matter was corrected. I never got a call, so when I returned to the hotel, Anna was gone. This morning I checked out and asked had Anna made it to work and was told she would be in today. Around 6:30 pm today I checked my account and the hotel charged me $125.00, now this is after I’ve checked out. I called and basically was given the run around and was told to call Anna or Mark in the morning at 10:00 a.m. At this point I’m furious. I was informed by my job that the hotel should not have asked for my card in the first place, since my job “Directly Paid” for my stay. Why should I have to call the manager to fix a problem that clearly the hotel made? Why should I wait 7-10 business days for money to go back into my account, that should not have been taken out in the first place. If my bank has told the hotel to email them I order to release the money “now,” why Anna didn’t send the email on Tuesday. Lastly, why was I charged $125.00 at 6:30 p.m. after I’d already checked out. These are questions that I need answers too. |Upon checking in I was told the pool was heat, when I attempted to get in, it was cold. The breakfast was horrible, room floors were dirty, furniture dusty, and the couch was stained. I put there towels on the couch as a protective measure. It was very hard to maneuver in the bathroom, in order to get in the shower I had to close the bathroom door. I could not preheat the shower, because you would get soak and wet. This morning I woke up and a spider was in the bathroom. Hyatt Place please stop charging my card. I shouldn’t have to cancel and order a new one because of y’all mistake. I asked my bank and I can’t lock my card.