Hyatt House Naples/5th Avenue - Hotel in Naples - 1345 5th Ave S, USA

We had a 4 night stay and every night there were people slamming doors and jumping on beds above or something coming through our ceiling! We complained each of the following mornings and were promised to hear from a manager. Well still haven't heard from manager! The breakfast was horrible also. Everything was cold that was supposed to be hot and warm that was supposed to be cold. We have had much better times at 1/2 the price. We would have been very happy with the service, room cleanliness, and breakfast as good as the places for 1/2 price! Management is obviously the missing link here! Great bar & lobby but thats were it stops!

Wonderful overall experience. The pool area is very nice and relaxing with nice river views. The boardwalk along the river is a nice place to have some drinks. They have boat rentals and excursions at the Hyatt property which we used and took a boat ride to keeywaiden. The food from the restaurant is pretty good, had snapper, grouper and burger. Improvements might include a nicer presentation in the bathroom and kitchen, both felt a little worn. Although $25 day parking is not too bad, they could have been transparent on the fee during booking (I booked direct)... didn't find out until I saw the the big sign at check in desk.

Stayed here with work. First time in Naples. Loved the location of this hote, also the Gardens and pool area were pristine. There was one particular staff member at the bar. I didn’t get her name but she was really lovely and very helpful also recommended some delicious shots||of coffee tequila topped with baileys which were delicious!

First time being here and had such a wonderful experience! All staff from the top, upper management on down were so accommodating and super friendly! I even witnessed the Assistant GM helping at the front desk and chatting with the guests...Talk about all hands on deck! Beautiful room, amenities and property grounds! Will definitely be visiting again!

This was a very nice property. My spacious guest suite had a small kitchen, a sitting area, and a nice sized table with counter stools, which is perfect for a long stay. ||||I ate dinner in their restaurant with my colleagues and had the "Tropical Snapper", which was some of the best fish I've had recently. There were a lot of other restaurants nearby, but the restaurant at the hotel was convenient and also has a great vibe. ||An overnight stay includes a full breakfast including eggs, sausages, pancakes, cereal, oats, breads and pastries. ||||This is a good location for eco tourism, golf, and the Naples Zoo is close by. They also have docking accommodations if you are arriving by boat. ||||I highly recommend if you are staying in this part of Florida.

Beautiful place, the pool and hot tub are located on the view of the water. Breakfast is great and the staff is very friendly and helpful. It was our first vacation with our new born and the room was equipped with everything we needed. We came for two nights and ended up staying one more night. Thank you for a wonderful family vacation!

very nice hotel from the outside. However, false thermostat, I was unable to control the room temperature and I was very very cold. The bedding was stained and worn, the blanket was as thin as the sheet and had holes along the edges. My room was also missing the tv remote and had to request this along with an extra blanket.||||The staff were very accommodating and displayed great customer service. However the check out process was long.

Beautifully situated hotel on the water with a long dock, fire pit, outdoor games, pool, and Jacuzzi… the lobby is decorated beautifully in a nautical theme, full of turtle lamps, fish wall decoration, and jellyfish chandeliers… the rooms are spacious and up-to-date. The bed swear very comfortable. Just what you expect from Hyatt. The stuff was very friendly. Complimentary breakfast buffet was fresh and yummy. The rooms definitely need a nightlight in the bathroom, a magnifying mirror and more hooks for clothes to hang though…