HOTEL 21 NYC - Hotel in Astoria - 41-03 21st St, USA

Another Hotel turned into a shelter for migrants! All they do is park their non registered scooters on the sidewalk & hang out in front smoking marijuana all night. There's an overflow of trash surrounding the building & it just looks dirty. Why is it they say they come for a better life, but they don't respect the neighborhoods & appreciate the opportunities that they are receiving. It's a sad situation all around for all of us!!!

All around very decent for the price. The location gets you everywhere in Manhattan very fast with the F line at the front door. The neighborhood itself is nothing fancy, but not too terrible. The staff is okay, not fast, but very accommodating. We had 3 bookings in different rooms (was best price wise during our long stay), and we could get a new room directly when checking out the previous. The rooms were clean enough. The room wasn't cleaned while we stayed there. It's exactly what we wanted, not a 5 star review, but it was totally fine for a good price and location!

Je vais vous donner un avis honnête et clair sur cet hôtel dans lequel j'ai passé 8 nuits. Lors de notre arrivée le taxi ne nous avait pas du tout rassuré en disant qu'il y avait beaucoup de drogués dans le quartier la nuit, mais que la journée c'était tranquille. Nous n'avons jamais eu de problème, pas le moindre regard ou geste ou chose de suspect. Les chambres sont simples et propre, conforme à la photo mais avec des traces sur les murs de coups de valises ( facilement nettoyable si l'hôtel voulait le faire ). La clim fonctionnait et le lit confortable. Le ménage a été fait et le personnel polie, nous avons déposé une caution de 60$ qui nous a été rendue à la fin du séjour. De plus, l'hôtel est vraiment juste en face de la ligne F qui dessert pratiquement tout New-York ! ( cette ligne est utile pour aller à l'aéroport)

Overall, not a bad hotel. Room was decently clean and came with a fridge which was a nice surprise. Bed and pillows felt like there was a plastic covering underneath so that was a bit uncomfortable at times and made getting into bed kind of loud. The hotel does require a $60 deposit in CASH which is odd, so come prepared for that. They also made it pretty clear if you lose your room key or check out late, you'll lose the deposit. I didn't want to cause any trouble so I followed their instructions. The front desk experience I had was pleasant; then again, guess it depends on who's there. Otherwise, pretty new hotel...all updated and modern. Hardwood floors in the room and nice tiling in the shower. Water pressure was strong and hot. Thermostat worked great. Other amenities include an ice machine and the subway station is literally across the street which was very nice. No free breakfast due to Covid. I think I'll stay here again depending on the price. The area is a little sketchy, but that's Long Island for you.

AVOID. They will try to scam you in any way they can. It was naive of us but I always book hotels under my name/credit card so we inform them of our booking under my name. He said there is no reservation under that name. So I told him we got it through Expedia, the booking number and what day we booked/what days we will stay if he can look it up. The front desk guy said no. He didn’t want to try and was just stern saying we don’t have a booking with them. A very kind janitor who worked at the hotel who doesn’t speak any English was very very kind trying to help us with a translator app. The front desk guy continues to not help find our reservation and said we can book a room today since there are free rooms. So we tried getting a hold of Expedia and wouldn’t get through. We tried looking around/calling other hotels to see if any free rooms with similar prices but there was none available. So we went back to the hotel and paid for a whole different room because we had no choice. But 10 mins after we paid for that new room, realized looking through my husband’s emails, we booked it under his name. I sent my husband down immediately to inform the front desk. My husband said the moment the elevator opened down to the front desk, the front desk guy said “No refund” as if he knew. My husband said we booked it under his name and the guy said they can’t give a refund and go through Expedia. After the sour start of trip, I tried going through Expedia to get a refund. The Expedia staff could not get a hold of the hotel for weeks. After the Expedia staff gotten a hold of them, the hotel said “The booking was not used and was flagged as no show so the hotel decided to charge the entire amount for the reservation and no refund can be given.” The front desk could’ve easily asked if the reservation was under someone else’s name. He probably saw a guest name(my husband’s) with the same type of hotel room we booked and the exact same days we were staying until. He must’ve seen we weren’t remembering it was under my husband’s name and took advantage of that situation while smirking. Avoid this hotel at all cost. They will take any advantage of naiveness.

Be Aware! This hotel is shutting down! ... I tried contacting them for weeks to confirm my booking! And nobody answered the phone, what kind of hotel doesn't answer their phone? Well apparently a hotel that is closing permanently. I had to go through a lots of calls trough expedia to be able to receive my refund. So once again BE AWARE! don't use this hotel even if they reopen, they are so unprofessional!.

Booked months in advance for them to tell me the hotel is permanently closing effective immediately 2 days before my reservation. Huge hassle to find a new hotel with such short notice. Then to learn that it was an excuse to get out of my reservation. Stay away if you don't want to risk your reservation being cancelling and having to find another hotel last minute.

This is the best hotel I’ve stayed at in NYC for such a great rate! I’ve stayed here twice now. Super clean and modern. The subway station is right across the street. I wanted to stay here for my upcoming trip but unfortunately you guys are renovating so there was no rooms available. Please finish soon so I can book another stay!