Hot Head Burritos - Burrito restaurant in Groveport - 3793 S Hamilton Rd, USA

Service was great. shout out to the guy in there at night who was extremely helpful and accomidating to our request to dine in at 9:37pm food hit the spot after a long day and the atmosphere was very chill. 5 out of 5 out of 5 all day.

Lillianna provided the best service I’ve received in a while from restaurants! She’s very kind and positive. My first time and I loved the food! Would choose this over chipotle anytime.

Very friendly staff that offered suggestions and made a massive and delicious burrito that I couldn't finish. I normally down all my meals, too. I suggest getting it toasted to take it the extra mile. I will make an effort to stop by every time I'm close

I understand this is Ohio, however this is the whitest most under seasoned and unthoughtful food category I have come into contact with. Is this supposed to be Mexican or Latin or just plain disappoint? I couldn’t tell you, you would have way better luck with the chipotle down the road the salsa is bland with no flavor and the queso tastes like mayonnaise. The whole vibe of this place is strictly Caucasian, and that’s coming from a white man. Good service though

This was by far the worst experience I have ever had at any food establishment. From the beginning it was an upset, after placing my order I get a call that they are out of chicken. I had to substitute for taco meat which is cheaper and I was not returned my difference. The order was placed at 9:00pm for a 9:20pm ready time. I did not arrive until around 9:40pm. I think that gives ample time to complete and double check an order. The kids meal was missing the drink and cookie to which I had to get back out into the cold and slipperry ground to retrieve. Upon getting home and opening my dinner after; a long day at school and work, there is no steak on my steak bowl. Another thing I was charged for but didn’t receive a difference when not received. I also paid for a tortilla to go along with my bowl to which I did not receive either. Upon calling the store to advise them of the errors the rep tells me not to eat my incorrect dinner and return it the following day for them to replace it. I am beyond myself in disbelief from this experience. The callus way as to which my situation was brushed off after being robbed added further injury. This was my first time at a Hot Head Burrito and I am not at all impressed.

The food is great. I loved it, however they essentially “stole” my money. I ordered online, had a computer error, totally not my doing at all. It charged me twice. I explained what happened to management, they took down my name, address, and number. A couple of weeks go by, I call. Manager says “Yes, I remember that, I’ll get out to you.” Nothing ever came, so I haven’t eaten there since. Just got a reply from a review I wrote from six months ago. “Give us another try”. I’ll give you another try when you compensate me as promised for my twice charged item. I don’t want to have more money stolen from me.

I believe the quality of service is just as important as the quality of the food. The food is always good and portion size is good but when you encounter a rude employee, it makes you think twice about returning. Probably won't be going back anytime soon. If you don't mind being treated like an inconvenience, you should find this establishment acceptable.

Quick stop for lunch since we hadn’t heard of this place before. Great heat levels for sure! We love spicy and it didn’t disappoint. We got bowls and really could have split a large one between 2 people. Friendly staff too!