Horizon Wiregrass Ranch - Apartment building in Wesley Chapel - 28878 Golden Vista Blvd, USA

I want to start by saying the staff is amazing and very welcoming. The condominiums are beautiful and well kept. I was helped by Yahela. She Immediately attended me and got us touring the community. Her energy is remarkable! She truly cares for her clients and strives to meet their needs. She answered my every call and question. I am so happy I was able to work with her. I am happy to say I love my new apartment and can call Horizon Wiregrass Ranch HOME ❤️ thank you Yahela for being more than amazing.

As current residents: We moved back to Horizon Wiregrass Ranch (previously owned/managed by Altis) after having a wonderful living experience years ago. We did not think the change in ownership or management when the grounds were sold would change the experience living here. We were very wrong. We have had several issues while living here. This review would be far too long to list all of them but our top two are "being charged late fees & the recent apartment fire". Late fees accrued due to access to the rent portal only being available on the day rent is due. Our rent has been taken out of an un-authorized account several times and we get the $300 late fee due to their technological error. We have proved sufficient funds in the correct account, yet still had to pay these fees. Concerns always falling on deaf ears with unprofessional, degrading responses from management. We no longer can do electronic payments due to lack of trust in their system and certainly with management. We have to go out of our way every month to get a money order. Secondly, we experienced a fire here below us in November that was concerningly never addressed to the community. There was no courtesy or concern after this fire and considering we're the ones who contacted authorities after hearing a very faint beeping noise from somewhere inside the apartments because the alarms did not trigger any immediate response we expected more. The experience and how it was handled was extremely concerning and we no longer feel safe living here. There was no system set in place for this emergency. We have never been checked on after the fire, considering our entire unit was filled with smoke (couldn’t leave windows open due to how strong the fumes were even outside) and breathing was difficult for almost a week post-fire. This was not a small fire. Everything in the apartment below us was completely destroyed, floors, walls, appliances, counter tops etc. This was SERIOUS. There has been no notice of construction starting or when it would end. Being the tenants directly upstairs from where the fire occurred, we should have been notified of this from the beginning. We still have not had notice but have listened to construction all hours of the day, starting as early as 8am. There’s constant drilling, banging, yelling profanities as well as there are consistently workers outside smoking on the grounds (being this is a smoke free community). We listen to the dying fire alarm downstairs every day due to batteries not being properly replaced, after the fire. Above all else we have continued to live with these inconveniences since the fire. We have communicated several times to all levels of management with no empathy or resolution. We simply wanted them to do what is right and let us leave without having to pay a ridiculous amount of money after feeling forced out of here. They would prefer the money rather than do what is ethical. We are being forced to live out the remainder of our lease due to lack of empathy or concern from management. Their solution has been relocation (no thank you). Never addressing or apologizing for what has occurred. Zero ownership or accountability, simply copy and pasted responses. We wouldn't even be considering relocating or much less writing this review if we felt safe living here. If there is one review you actually take into consideration, let it be this one. Keep looking, there are many other more appealing apartments in the Wesley Chapel area. We have approximately 345 days left and counting each and every day. (You'll see they comment back to reviews but have zero intention on actually responding or reaching out. We've yet to hear anything on a resolution.)

After living here for a little over a month now. I can say me and my boyfriend made a wonderful decision on choosing horizon as our first home together. Amenities are great, the property is clean, maintenance is really on top of things. (We had a few minor things in the apartment when we moved in with the toilet and a few bugs, but they came by the next business day and it was fixed). Krystine the assistant manager was who helped us through the whole move in process and she was amazing, answered all of our questions, explained everything, and always took reasonable amount of time to get back to us. So far we love it here and have really made horizon our home. Thanks to everyone at horizon for being great (:

Our home is inviting, bright and full of natural light. We love accessing the home through our garage. It doesn't feel like an apartment, it feels like home. Our neighbors are kind & friendly. The amenities are nice. We love the clubhouse, gym and pool. It's a great community. We're happy here! We think you will be, too.

I have lived here with my children for 2 years and I have had wonderful experiences. First of all I would like to say Krystine has been an absolute blessing in our lives all throughout our time here up to now and I can always rely on her for help, support, getting things done efficiently and effectively but most of all everything she does she puts her entire heart in to. The hard work and dedication of Juan Fonseca is unmatched. He’s always ready willing and able to lend a hand where ever he can even when he is not on duty. He always has a smile on his face and a cheery disposition. I believe he is an incredible asset to the Horizon Team! Yes he is my favorite LOL but he is the absolute best!

Awesome place! The staff is great, very helpful, friendly, knowledgeable! Always doing wonderful events! Thoroughly enjoyed the Halloween party, Thanksgiving dinner, can’t wait to see what’s next! Nice to have food trucks coming to development! Thank you to each and every staff person for all the great service! That includes the maintenance department also!!!!

This apartment complex is nice and modern. We enjoyed the staff that helped us every time we stopped by. Unfortunately we decided to move out of state, but this was our first option in the Wesley Chapel area. The clubhouse and community gym were extremely clean. My son enjoyed the games that were provided and my likes the movie theater. My wife came n a different day than myself, but we both appreciated the service that was given. 👍

After living here for just a week, I hope we'll be here long term. The grounds are impeccable; the location is great; the apartments are a good size and any concerns that we have encountered have been addressed immediately (and the office staff has been very patient with me - which has been such a pleasure). No place is perfect, and we make the best of what we are given; so far, this place has exactly what we need. **edit** after 4 months, my husband calls home a resort and feels very safe walking the dogs at any time. Wonderful lighting throughout and landscaping is awesome