Homewood Suites by Hilton Phoenix Airport South - Extended stay hotel in Phoenix - 4750 E Cotton Center Blvd, USA

The hotel is conveniently located in a good area of town. We stayed is a suite and loved it. The kids had a room with double queens for themselves, and we had a separate room with a king. Nice common area between with a sofa sleeper, chairs, and full kitchen. Breakfast buffet had eggs, smoked sausage, oatmeal with toppings, cereal, yogurt with toppings, waffles with chocolate chips and syrup and whipped cream, hash browns, hot chocolate, pastries, muffins, bagels juice, water, hot chocolate.

Wonderful place to stay. Was clean, tidy beautiful environment well equipped rooms ever ready to make your visit memorable. I hosted an event there. I dealt with Mr. Joseph he was very kind and polite, very dilgent willing to attend any request he was so helpful. The staff were so friendly, polite, efficient and helpful. An efficient staff that excels at personal attention is a must have for all hotels. They exceed at all! Thank you all for your welcome and smiles!

We stayed at the Homewood Suites the night before our flight. Everything was excellent from the moment we arrived. We checked in, and the staff member couldn't have been more helpful. We asked about shuttle service to the airport and she booked it for us. Then we asked about the best way to get back to the hotel after we returned our rental car that evening. She happily gave us a card with the phone number and she said once you are at the rental return, call us and we will send the shuttle to pick you up and bring you back to the hotel. Now that is service.||We took our bags up to the room before we returned the rental car, and it was a huge room, and we just had a studio suite. The room was immaculately clean, had a kitchen, a comfy sofa and everything we would need for the night.||We slept great, not all hotels close to airports are quiet due to traveler's coming and going, But this hotel was so quiet.||Breakfast in the morning was enough to get us going. The shuttle didn't start until 8 am and we needed to leave at 7:15 am. The manager talked to my husband as he checked out and apologized for the shuttle time, but advised him that he had ordered a Lyft car for us, and it was 3 minutes away. Again, service was excellent. The entire staff was friendly, helpful and did everything they could to make ones staff excellent.||After our last stay at a Homewood Suites near Sacramento airport, we were quickly losing faith in Homewood Suites. But after our stay here, our faith has been restored. It has to do with the management, and this manager treated his staff well, talked to all the guests in the morning and did everything he could to take care of the guest. We highly recommend this Homewood Suites when in Phoenix.

I've always loved this hotel for its whirlpool suites with tvs above them. You cannot relax any better than that. The presidential is my favorite as it's a bit bigger has a bigger table fireplace and huge deck overlooking the pool. It wasn't available when I booked so I settled for one of the others which are also very nice. Then it became available so I got it for one night and called the hotel but even though it showed available online I was told it wasn't and couldn't upgrade. So I booked it online. Now I had 2 rooms when I only needed one and didn't want to change rooms. I figured I would talk to them when I got there. Elise was amazing and was able to keep me in that room without making me pay for the other room that was past cancelation time. She was awesome. My digital key was ready by 10a the next day but my son and I stopped at the desk to have our physical keys re keyed. The manager on duty I'm sorry I did not get his name but he was amazing as well. Even remembered our room number when we came back and bought drinks at the suite shop. The pool is nice and clean but did not have towels left when we went down at 7p but I called the front desk and they arrived in minutes. Everyone working there I encountered did a wonderful job above and beyond which keeps me coming back.

We had a 7 night stay in Arizona and stayed at this Hotel twice. The first 3 nights was great, the room was clean and the bedding was very clean. The pool was great for night swim and the water was warm. The last 2 nights (different room) was not so great. The bedding was clean, but the bathrooms had stains on the doors, mold around the shower and the second shower was clogged. The dishwasher wasn't emptied. The breakfast was always good. I guess it depends which room you get.

I stay over 125 nights a year in hotels, and this hotel was some of the best hospitality we have experienced. I can't recommend this location enough. All the staff were incredibly friendly and accommodating for us during our 2 week stay.

Breakfast is hot & very good & coffee is great. The menu changed daily. The area is very clean and quiet. Our Suite was spacious for us (my wife & dog). This hotel is very dog friendly. We will stay there again.

Location and room were great! The front desk staff? Not so much. I travel weekly for my job and my employer typically books me in Hilton properties. This stay I arrived rather late, around 8pm. The Guest Service Manager Shannon proceeded to tell me that I could not check into my room because they did not have a credit card authorization form from my employer. They book rooms for a variety of people on a daily basis so they already know this procedure so I assured her that it was sent to them but she still wouldn't let me check in unless I got someone to resend again OR if I just charged the total stay on my credit card! She could see with my Hilton Honors how often I've stayed at other properties and how the rooms were purchased. Luckily I was able to get ahold of my office contact after an hour which was 9pm for me and 11pm for him. Her confirmed that it was emailed and what the email address was. The problem was that the front desk rep that he had spoke to gave him THEIR personal email address to send the form to and not a email address that could be accessed by any of the front desk staff working! So, this location needs to do a better job training their staff on correct procedure so it doesn't inconvenience their customers. So he resent it again and then I was able to finally check in. She was just very unprofessional and inconsiderate and not apologetic at all. In the mornings I had 2 interactions with the morning front desk manager Patrick. The first time I just asked him for printer paper for the business center and he acted like I was a inconvenience. The 2nd time checking out he said not 1 word to me. Just handed me my receipt. Typically when checking out they ask how the stay was. Maybe he already knew how bad it was and didn't want to ask? Like I said. Great property, great location but they definitely need to work on Guest service.