Homewood Suites by Hilton Mahwah - Featured Reviews (738)
My wife & I had a very comfortable stay after a long trip from the West Coast. The place was decent and reasonable. Nice & friendly staff, particulary & special mention & acknowledgement to the manager, Monica Brosius who was more than hospitable & attentive to our needs. Truly a detailed oriented person who puts the comfort of hotel guest a top priority! A very good listener with a warm, relax friendly smile that lets you know right away that your needs & comfort will be taken cared of.||Thank you Monica & Homewood Suites for making our stay/vacation a good experience. We certainly look forward to coming back to this place the next time we visit the NJ/NY area.
At first we were disappointed upon check in because we did not get the room that we reserved for due to a plumbing issue. And also the substitute room given to us by the night staff had a very inconvenient setup of the washroom.|But our experience ended up in a very good note due to two special and superb staff we met the next morning during breakfast.||Monica Brosius and Wayne greeted us with their genuine sweet smile while they served breakfast. Monica spoke with us and came to know our check in issue the night before. She understood very well our situation and was willing to help us and provide some adjustments to make our stay very pleasant. Being at the front desk for the rest of our stay, she was very accommodating and helpful. She assisted us and made our check out smooth. Thank you very much, Monica.||Wayne was also very pleasant. In both breakfasts, he asked us if there is anything we need to just let him know. And of course he was a great cook. The food was superb especially the eggs. Thank you, Wayne.
my family was there for a reunion. All arrangements and requests were ready when we arrived. However, the highlight of the stay ,was at breakfast in the morning 7/28,2024, when a most professional and joyest welcome was received by all coming down to eat.Shout outs to WAYNE!!! With the most enthusiastic smile and greeting!!! He welcomed us all with heart. I was captured by his warmth.The hotel is forntunate to have such an employee!!! Thank you WAYNE for being you.
We really had an excellent stay in this hotel. Ms. Monica Brosius was a superb employee. Smooth process from checking in to getting inside our room. She gave a service beyond our expectations. She even brought water and ice in our room. We will definitely go back in the future! Thank you Monica!
I thoroughly enjoyed my three-night stay at the hotel. The comfortable accommodations made my visit even more pleasant. Notably, the manager, Monica Brosius, went above and beyond to provide excellent service during my stay. Her attention to detail and friendly demeanor truly stood out. As a result, I’m already looking forward to returning to this establishment when I’m back in the area. It’s rare to find such exceptional hospitality, and Monica certainly made my experience memorable.
Really great value. Huge rooms with a separate living room to the bedroom which allows due privacy where children. Full kitchen with stove, microwave, dishwasher and refrigerator / freezer. Great facilities of pool and gym. The breakfast buffet makes mornings easier. The only thing is the receptionist (not the manager) she’s very surly and very short / rude to patrons. At first it was to my son and then I went to check on my own to confirm. But this place gets five stars based on the value. ⭐️⭐️⭐️⭐️⭐️
This the third time staying at Homewood suites Mahwah, and I wanted to take a moment to commend Monica at the front desk for her exceptional service during our recent stay. We needed to check out early to drop a family member at the airport and then return to pick up our luggage. Monica was incredibly helpful and went above and beyond to accommodate our needs.||She greeted us with a warm smile and made the entire process smooth and hassle-free. Her assistance in storing our luggage was invaluable, and her positive attitude truly made a difference in our experience.||Thank you, Monica & Homewood Suites, for your outstanding service. You made our stay memorable and stress-free.||Nagi
We had a wonderful experience! Special mention of our host Monica Brosius for taking care of us so personally! Anything that we needed she helped us with and couldn’t have been nicer! I would definitely stay again! From helping us with getting an Uber to acknowledging my husbands special we loved the service! Room was perfect as well! Thanks again Monica! |Lynn Austern
