Homewood Suites by Hilton Jackson-Ridgeland - Extended stay hotel in Ridgeland - 853 Centre St, USA

First off, I just want to state that our stay started off so well but after a few days I’ve had to make quite a few complaints. For starters we’ve had not 1 but 2 adults sit here and open multiple containers of alcohol in front of a bunch of children at the pool! Second of all the people above us continue to stomp and do all this other stuff, it wakes up the smaller kids in our room at the crack of dawn which is NOT fun nor is it appreciated. Last but not least this seems to be a big spot for loud teenagers and grown adults who like to act like children. As l’m typing this out you can hear the millions of people screaming and yelling downstairs (we’re on the 2nd floor) my dad has already said something multiple times and they won’t do anything about it. The man who works night shifts is also kinda rude! Has an attitude when you ask him for literally anything! As far as female staff, they are so friendly and polite.|||About the room itself : it’s nice but for some reason the carpet is ALWAYS soaked somewheres and l’m pretty sure it’s infested with fleas. They only give you 1 full size towel. The bathroom is so small to the point the door literally hooks itself on the toilet. The tub looks like it hasn’t been cleaned in weeks, rust and nasty brown spots all over. Not to mention how small these beds are. Pretty sure they’re a twin XL. My dorm bed is comfier than this.

I can not fathom how disgusting this hotel was. I have never, in my many many years, had an experience like this at a HILTON hotel. Were have never stayed with any other company. I will start that the hotel looked nice. The room, when first walking in, looked nice. But only at a glance. Our hotel room was originally 203, she moved our room, to 214, because of the elevator being out. When we walked in and it smelled musty. Instantly checked the dishwasher. It was full of water and food. I went to take a shower and the toilet seat wasn’t tightened to the seat. The ada pole in the shower was not properly installed and there was black mold all on the ceiling. Still took a shower cause mind you this was about 1030 at night. We’re driving from Florida back home. When I went to get in the bed the fitted sheet was not pulled all the way down and it popped off. The bed was covered in reddish brown stains. Got to looking further and found hair and stains on the sheets and cover. We went to the check in desk and told the women working about our finds. She assigned us a new room and our original room so we could look at both of them before moving all our stuff. The first one, 234, was worse! There were large reddish brown stains, one of which was an outline where someone large obviously had sat! When I say large, I am talk 2-3 wide, large. Again, we went to yet another room. Needless to say, it wasn’t any better. The lady, tried her best to mend the issue but, unfortunately, due to it being so late she did not have access to things to resolve our concerns. So, we left and went to another Hilton hotel. I have some photos but the rest are videos of the disturbing finding and it will not let me upload them.

The staff was impeccable. Customer service goes a long way with me. Everyone was so sweet and accommodating. The front desk was welcoming and the room attendants thoroughly prepared our rooms. It was such a friendly atmosphere. I would highly recommend this establishment.

Service was terrible. The staff acts like you’re an immigrant that needs to stay there. Took two days to never receive towels. No towels at the pool. Front desk very unprofessional as well as the housekeeping girl. Call to complain for them to lie about me smoking in the room because I’m steadily complaining and they don’t want to be held liable. What joke. Never smoked in the room ever. This place is a joke. Plus groups of young people hanging in the parking lot all night. This should not be considered a Hilton property. Name needs to be changed to the Motel 6. STAY AWAY!!!

I didn’t even make it to the room we booked. Seedy characters in the parking lot, walked in, no staff in sight, went to find my room with my digital key and the entire floor was run down, dingy, people fighting could be heard from rooms, and smelled like marijuana covered up with lemon disinfectant. We are Hilton honors members and expect much better than a run down motel. Avoid at all costs.

The customer service at this establishment is extremely disrespectful. The walls, floors, and hallways are so thin that you can hear everything, making it impossible to get any sleep due to noise from upstairs and in the hallways. The staff is consistently rude and unprofessional. Additionally, the elevators are unreliable, and with only one set available, if yours isn’t working, you won’t be able to reach your floor. Guest services mishandled my reservation and responded with an attitude when I tried to correct it. The manager name Akevia is very RUDE! Akevia did not correct my reservation; instead, she gave me a handicap room with two full beds, which was very uncomfortable because I’m tall. Additionally, they host family reunions, and with their thin walls, the noise level is easily heard. They don’t even deserve one star!

Nothing about my visit here went well. Air conditioner in my room didn't work and despite repeating requests to get it fixed and assurances that it would be, we sweated through three days and nights of above 80 temperatures. Repeated requests to have our room serviced went unheeded as well. And the breakfasts were repeatedly served late and consisted of warmed up frozen foods for the most part that tasted horrible. They didn't even provide coffee until one half hour to an hour late in the morning, although there was an in-room pot I could have used to my coffee in my hot room. Terrible experience throughout. I won't patronize this business again.

I like to start with positives....evening check in girls were very friendly as was the gentleman in the wheelchair in the morning. Nice breakfast worker who was working so hard for the crowd.|Now the negatives....GROSS!! is the word to describe the cleaning. Seemed they were very understaffed after a very full previous night and room was given a quick surface cleaning. Large WET spots on the rugs, dirty bathroom floor.|VERY uncomfortable beds!! so much so we cancelled our second night because we couldn't sleep. One towel in room, no soap, no TV remote...all of which we had to make trips to the front desk to get. |Two large busloads of teens checked in after us. No fault of the hotel how loud and noisy they were but why book them on the top floor so they can stomp around for hours and blast music? I fault the chaperones but could've been alleviated by putting them on lower levels. And yes all of this was reported to the night group.|And I guess our biggest beef was not being heard by the manager. We were behind another man to discuss issues the next morning and were told no manager there. When we checked out, the manager ? asked about our stay and we told him not good and were getting ready to tell him why and we were cut off and checked out so we decided to post publicly. |Very poor representation of a HILTON property!