Homewood Suites by Hilton Columbus - Extended stay hotel in Columbus - 6614 Whittlesey Blvd, USA

Comfortable stay at Homewood Suites in Columbus, GA. Room comes with full kitchen that includes stovetop and microwave as well as dishes, utensils and a dishwasher. There is also a small fitness center available on the first floor. Bathroom area is a little small in contrast to the rest of the room. The main con was the complimentary breakfast which was advertised as a key feature. The quality of the foods available were not good, and even tasted worse than the free breakfast that is served at cheaper hotels. There are plenty of other breakfast and meal options available nearby as the hotel is located on a busy strip. Would recommend primarily for lodging.

1sr room had very bad odor and sticker substance from unknown substances on entire floor in kitchen and bathroom. Second room mived to by staff had the hit water turned if in bathroom sink and shower spout was so loose it almost fell off. Staff took half off of bill and stated they were under new management. Staff was nice but due to conditions I cannot recommend this to others and will avoid staying there myself until improvements are made.

It started with them not having a digital key ready for me when I arrived at 5 PM and, the official check-in time was 4 PM. I had purposely checked in ahead of time to make sure everything was ready. When I arrived, the desk clerk informed me that their digital key didn’t work 95% of the time. After they checked me in with a key, they sent me up to a room that was still being cleaned. The person cleaning the room asked me to wait for another 30 minutes. I was traveling with the toddler and an additional wait time when I had done my part was really taxing. The manager then sent me to another room. This room was shoddy, there was dust in the overhead fan, the tub was broken and obviously in disrepair, the couch was frumpy and broken, and the dishwasher was also broken. This was the worst experience I have ever had at a Hilton property. This property should not even have a Hilton designation. The brand Hilton implies quality and good customer service. Neither of these descriptions applies to this hotel or their staff.

We stayed from November 14-16 Horrible experience, we will never stay at this hotel again. We booked a king + queen bedroom, suite. Upon entry, the smell just hit us we asked for a change but they said that they don’t have any other suites available. They sprayed the room which made it worse. Stains on carpet everywhere. Sheets had stains. Dishwasher and ice machine were out of order. Coffee table was broken. room service staff was so rude. We asked them to clean only one bedroom as we have an infant and we will use the 2nd bedroom of the suite. That’s why we booked the suite. Housekeeping said it’s the policy that everybody has to come out of the suite in order for them to clean any part of the suite. Which is absurd. I paid >250$/night to be treated like this.

The rooms were clean and well stocked. The staff made the place feel like you were among friends. The breakfast was nice. I recommend this hotel very highly.

Pulling teeth to get housekeeping to come regularly. Update: Few days in a row I asked for housekeeping and they don’t show. Another update: The next day I get “scheduled” for housekeeping and confirmed with front desk in morning. Come back to room still not touched. This would not be such a big deal but I need to know when they are coming to clean and I ask for cleaning when I’m not going to be in the room. I don’t like having to ask for trash bags and having to buy them for the room. To be clear. I’m only complaining for service that’s once a week. Nothing crazy

I will never stay at this Homewood Suites again. The staff are extremely unorganized - people were in the lobby at 5pm who had been waiting 3 hours for their room already. And our family had booked a suite of rooms but the front desk refused to let us check in for the rooms until the intended occupants for that room had arrived. Even though the rooms were all booked and paid for by us! The layout is confusing and inconvenient, the hallways were muggy (like a window had been left open for hours) and more than half of the doors to rooms that we passed had "touch-up paint" on them that was clearly not even the right color. When we got to our room, we immediately noted large stains in the carpet, chair, and splatter of some dark brownish liquid on the ceiling in the "living room", the one pendant light over the table had no cover (just the exposed light bulb, which was not the case in the other rooms for our family), the door separating the "living space" from the bedroom would not close all the way and it had two huge patches on it indicating it had been punched or smashed by something or someone. Also the AC unit in the "living room" sounded like a diesel engine and rattled a lot. And the bed was like sleeping on a wooden plank it was so hard. Thankfully we were only staying two nights. If it hadn't been for our whole family staying there together, I would have checked out early and moved to a different hotel after the first night. The only good things about this place are the location and that the lobby and outside areas are clean and maintained.

No working vent in the bathroom. One of the doors was damaged and had to wrestle with it to read the key, a few bugs in the room, cleaning lady lied and stated my dog tried to attack her when he's friendly to everyone. Request to clean the room while out with the dog wasn't honored and had to ask a few times again to get it done. Breakfast was mostly processed food.