Homewood Suites by Hilton Chattanooga - Hamilton Place - Extended stay hotel in Chattanooga - 2250 Center St, USA

Please take GOOD care of Kim at the front desk! She is an absolute delight and the company can thank her for this 5 star review. I usually hate having to call the front desk for assistance, but it almost feels like calling an old friend when she’s on the phone. I’m a young female traveling out-of-state by myself, which can oftentimes be scariest for me when I’m first arriving at a new hotel. She put me at ease the moment I stepped in with her upbeat energy! I was exhausted from a 12 hour drive through a snow storm, but she checked me in quickly and got me excited about my stay here. As a matter of fact, I’m so happy here that I just extended my stay for an extra week. Thanks, Kim!

Positive: The entire property seemed very clean, and every employee I saw was exceptionally friendly. The room was nice except for the couch (which was probably a sleeper) but the cushions were extremely flat. The breakfast was just okay. Negative: The eggs seemed to be of the powdered variety. I wish they would have had some good muffins or cinnamon rolls.

Kim at the front desk assisted me before I arrived by assuring that the accessible room would be available. |Upon arrival, everything was exactly as Kim had told me. The lobby was nicely decorated and looked welcoming. This is a pet friendly hotel and that's great! The property was clean. Up to this point totally 5+ stars. Then I entered the room. Immediately I saw that the room was old and uncomfortable. The furniture was old. The dining table was very wobbly. The dining chairs are old. The bed was either super soft or older. The sofa bed was old, and uncomfortable. The kitchen was fairly nice. All of the amenities were modern and clean including the refrigerator. The roll in shower was what I requested and received. I loved the boiled eggs at breakfast. The staff person there made me feel guilty about getting any food. Looked very unhappy each day of my stay. Would I stay again, um no. In room comfort means everything.

We came to Chattanooga for Santa Train with several family members. We had 2 - 2 bedroom suites for our stay. The front desk were FABULOUS in helping us place our rooms close to each other. They also greeted us with a smile and early check in. The rooms were VERY spacious with comfortable bedding and black out curtains. We all slept fantastic. The room had some normal wear and tear but was super clean! Breakfast was fine and the waffles had a terrible sour taste and NONE of our large party could eat them. I did notify the breakfast lady but she did not seem to enjoy her job or guests. We have stayed many times and will stay again. Convenient for many activities in Chattanooga.

Positive: I liked the king suite it was spacious. I liked having access to the kitchenette. beds were decent. We liked that there was hot breakfast which made it convenient. Negative: Our room was in the first floor there was constant noise when we were in the front of the room. I requested housekeeping but it wasn't done one of the days. The bathroom has some issues the drain plug was taken out completed of the bathtub.

I stayed at this hotel on Tuesday January 2nd 2024 and overall it was ok. But what was wonderful is this housekeeper I think may of been Donna and some guy.. Donna was headed out the when I stopped her not knowing she was already off work but I asked her if I could get a change of sheets and she politely stopped what she was doing and accommodated my needs even went in the room and changed them for me!!!!! She is Awesome sauce very friendly!!!! if only all workers had her type of attitude, the world would be so much better!!! I have to say she's the only reason I stayed at the hotel, because everybody else was not polite as her.. Thank you Miss Donna for changing my sheets!!

Bathroom floor was filthy, shower doors had mold on them. Room wasn't clean, furniture had rips in cushion, window was open and wouldn't close. Cancelled another reservation I had for this hotel and stayed somewhere else. Staff was friendly and helpful, I did get a lower rate because of the issues but I'd rather have a clean room.

The staff and management here are truly 5 star. You will always feel at home here. They go above and beyond to make your stay incredible and memorable. The hotel itself is also great and close to everything. But the Sales Director Renee and the rest of the staff go that extra mile to make you feel like a valued customer. I would recommend to anyone traveling to Chattanooga whether for business or leisure.