Homewood Suites by Hilton Bel Air - Extended stay hotel in Bel Air - 4170 Philadelphia Rd, USA

This place wasn't bad. I do agree with some of the other comments that the rooms had an interesting smell to them. I don't know if it's the type of cleaner they use, but it's not an appealing smell. My room was clean though. I was kind of annoyed that I picked my room on the app specifically because I like being near the elevator, but when I got there they changed my room. The one staff member I dealt with was friendly. Other than that I would say the number one pro is at. The shower was amazing. So many hotels have awful showers but this one had great pressure and great heat. The number one con who has the gym. It's tiny and crowded and also has that smell to it. Not my favorite homewood suites, but definitely not the worst either!

DO NOT believe these reviews. Hotel rooms need a complete makeover. Dirty furniture, dirty walls, floors. Disgusting. Housekeeping does not clean - see pics. Zipped up all my bags in case bugs came out. Linens had dust mites. had to cover bed with extra sheets. Arrived at hotel 6am after driving all night. As a Diamond member asked for late checkout. Overslept - got approval from a manager for additional time. Checked out 30 minutes past agreed upon time - then he charged me half day! Showed him these pics - did not care at all! Don't waste your time - management could care less. this is just how this hotel is run. Housekeeping is LAZY. I was led astray by false reviews. I am trying to help someone - pass on this hotel!

Okay my uncle and 2 other family friends stayed at this hotel one was 87 years old and can't walk they went to this hotel because there house burned down!! The insurance company booked the hotel room! Well they was kicked out because my uncle thats 87 years old suffers from incontinence and he had a accident on the sheets the house keeping lady found out when she was doing her rounds and came to clean we apologized immediately and told her he is old and can't walk! He has been bedridden for 3 years and couldn't help it! Well they kicked them all out of the hotel because of it and lied to the insurance company and said they put a burn hole into the carpet they never put a burn hole in the carpet! They said nothing to us about a burn hole the only thing we was notified about from the house keeping lady was about the mattress she told us to be careful cause if the mattress gets damaged they could get charged! We're so sad we loved that hotel the lady at the front desk was so sweet and the hotel is beautiful! However we're just a little disappointed they kicked out a elderly man because of accident! I'm sure if they had a elderly family member they would understand!! The room was booked under john Nugent 😥

There rooms are normally cleaned at bare minimum standards but are nice size and commodities if your caught smoking or vaping is 250 dollar fine and a dismissal if you don't look like their idea customer

The old Froot Loops on the floor is Hilton’s way of letting their members know that a little snack awaits them… are you afraid of a slippery bathroom floor ? No danger here as Hilton’s employees made sure to leave the floor dirty and sticky, no one shall slip on their watch ! The overall disgusting smell of the room makes you want to open a window ? Once again Hilton has your back with a mosquito net full of holes to give you the optimum air flow. Are you uncomfortable when making eye contact with a stranger ? Don’t be afraid my friends as the lobby staff won’t lift their eye away from their phones while you walk in front of them. Is that tinnitus keeping you awake at night ? Kiss that ringing sound goodbye folks as the upcoming sounds from the paper thin wall will keep you company all night ! And now ladies and gentlemen drumrolls for the default copy paste reply from Hilton :

We stayed here the night of our wedding. The staff was unwelcoming, the room was barely ok for the price we paid for. The hot tub was out of service and pool was very dirty with lots of bugs and sands on the ground. I was very disappointed.

Some of the Staff are Rude and disrespectful. Not all of them but some. Clean and well serviced rooms & building overall.

Pleasantly surprised. Mobile app key to other controls. Beds were comfortable and the place was clean.