Home2 Suites by Hilton Williamsville Buffalo Airport - Hotel in Buffalo - 48 Freeman Rd Building A, USA

This Hotel had truly the BEST customer service we have ever experienced.||EVERY single person staff was kind, thoughtful funny helpful - ||I have traveled a lot and this hotel was beyond expectations.. All the employees should be made aware how truly fantastic there are and be commended by management and HILTON. The staff are genuine - obvious they love their job - their customer service was top notch. We were here for a wedding and every guest spoke of the amazing staff.

Found this hotel to be very nice. Room and bed were great. Parking was also convenient. Close to highway but we did not notice any noise when trying to sleep. Front desk staff were helpful but not outgoing by any means. Simply all business, but that's OK too I guess.

Very good hotel. Everything looks new and clean, excellent staff, all facilities looked good. Good breakfast many choices and great hours of operation. I travel to Buffalo several times a year, I will stay here again.

Have stayed at this hotel several times since it opened, however this time the room let me down. The breakfast was great, plenty of it and fresh and front desk staff very helpful. However, in my room I went to utilize the sofa bed, when I opened it I found bits of food all over the sheets and stains on the bedding. I then located the extra set of sheets and proceeded to change the sheets and discovered more stains on the mattress. I was very dissapointed with this since I had to sleep on that bed since my wife and kids were on the main bed and it was not a pleasant experience. Please focus on the housekeeping and cleanliness, since the rest of the hotel is great..

I stayed Saturday night the 5th and I called the front desk cause people was walking around drunk and loud, kids in the hallway playing hockey. The woman at the front desk said she would take care of it but when she got there, she was so disrespect by the drunk people and I feel that the drunk people didn't care about the other people who are trying to sleep. This is not the only time I came and had stay here with this problem. I feel that this needs to stop and I would not stay here again. Nor have have any of my staff stay here either. I pray that people hear and read my comment and not stay here.

PM of Oct 18, arrived and settled in, my wife stepped on a black bug in the corner of tile floor adjacent to sofa, wiped up and flushed down the toilet as we had our dog. Dined out and arrived back to the room. Queen bed seemed smaller than usual so my wife and dog decided to stay on pull out sofa, opened up the linen bag to prepare her bedding. After doing so there was another black bug on the sheet ( picture ) and she called me to look, I thought it was a tick and removed it to a clear glass and covered it. Called the front desk for new linen, pillow and blanket advising what was found and placed the old outside the room door. This was the first of a two day road trip to visit our daughter, son in law and two grandchildren, consequently we went to different beds early to continue our next day of travel. I awoke to my wife and dog as she was "itchy" during the night from the "bug" in the bedding. I / we had no hot water for showers, I went to the lobby to advise and was asked "which room so I can add your name to the list and the manager will call when she comes in" I advised #323. Soon after on our trip W we spoke to our daughter and advised her of the two bugs which were probably ticks and sent her the picture, almost immediately she advised that because of the legs on the insect it was a BED BUG and told us to call the ( well researched ) hotel so they know. When we left my wife put a note over the glass - dish stating where it was found. Immediately a call was placed and spoken to Shannon who stated she was a manager. Shannon took the information very seriously and said she would go to room 323 and find this prior to housekeeping arriving and get back to her.....hours and miles passed and communication between my daughter as well as internet questions arose and still nothing from Shannon. The guidelines were being set once we arrived to our destination to stop any possible "infestation of bed bugs". My wife called Shannon hours later, but before our arrival, Shannon was forthcoming and stated it was indeed a bed bug and advised about how to deal with out clothing, luggage etc. A very longer story short, we were greeted by 6 trash bags in a two car garage, two of which covered us to the showers to "decontaminate from the bed bugs" instead of our two grandchildren. Later that day a bite ( pic ) was discovered on my wife, a google discovery indicated "bed bug" .... since that incident I spoke ( last week ) to Shannon and updated her about the bite as well as the discarding of 3 fabric small suitcases and the lengthy detail "contamination" of my vehicle. I further explained that the lack of immediate communication could have saved alot of miscommunication and a more healthier outcome. Although Shannon was very comforting and professional, she did advise me last week she would reach out to what I recall as her "legal team" and get back to me ..... no communication since

Hotel staff is amazing! Very friendly and accommodating! I needed to extend my stay and they were booked up so I thought I was going to have to pack up my belongings and head out but they went above and beyond to secure me the same room I was in and I am very happy...the breakfast is AMAZING! And my room is SPECTACULAR! VERY CLEAN AND LARGE AND COMFY! They have public grills outside and comfy sofas and patio sets with umbrellas...all in all just a really great place! Can't say enough good things about this place

I love Hilton brand hotels. This was my first time staying at Home2 Suites and I was a little disappointed. Upon arrival the room smelled like mildew. They were able to switch me into another room, which was handicapped accessible. Nice pool and gym. The breakfast was good. 45 min drive to Niagara Falls from the airport. Nice bed.. I had restful sleep. For the price I was expecting a more high quality room. ||