Home2 Suites by Hilton Waco - Hotel in Waco - 2500 Bagby Ave, USA

My friend and I stayed here for the weekend. Check-in wasn’t until 4 pm, but they were able to accommodate us for an earlier check-in. The personnel were all friendly and welcoming. The suite was spacious and super clean. We enjoyed the complimentary breakfast even though I wish there were a few more options. Will definitely stay here again.

From check in to check out everything was great. Front desk super friendly and helpful and our room was clean and perfect. Also received texts from front desk just to make sure our stay was going well and if we needed anything additional which was very much appreciated. We had a timing issue with our checkout due to a family member and this location was accommodating to our needs and that was also very much appreciated and something that I was extremely grateful for. I definitely recommend this hotel and we will definitely be staying here again in the near future.

We spent three nights here. Overall the room was what we needed. The beds were comfortable, we had plenty of space. Having the kitchen was a plus, especially the fridge. The bathroom toiletries had issues, the pumps that are replacing the disposable shampoo fell off the shower wall. Obviously the same happened with the conditioner as it was non-existent and a small disposable bottle was left. Ever since COVID, hotels now expect their paying customers to request cleaning of rooms. And if you don't request the cleaning in time it's not done. This would be fine if the room charge reflected this loss of service, however, hotel fees have not reflected the non-existent cleaning. It's time to get staff to clean rooms daily as it once was, or provide a discount. It's definitely something we have an issue with. Overall, room cleanliness was average. There were numerous fingerprints on the television, fridge and the room door. The coffee pot and tray had not been moved and cleaned behind it. Linens and towels were clean. If you are a light sleeper, I suggest having ear plugs. The rooms on the freeway side definitely do not block out the traffic noise. Not a problem during the day just if you're comfortable in a quieter environment. On a positive note, Beatrice was working the desk our first night and she truly saved me from a difficult situation. I had an issue with my eyeglasses and she provided us with a repair kit to borrow. I was very grateful for her going the extra mile to help. We would stay here again if the need were to arise. Overall we were happy with our stay.

I travel alot and this is by far one of the cleanest place I have stayed. The staff are very friendly. This hotel provides everything you need to feel home away from home. I love it here...

My suite was stocked and the kitchen met all my needs. Especially the larger refrigerator. My room was very clean and comfy. ||The front desk attendant texted to make sure all was ok in my room. Bed was very comfortable. ||The complimentary breakfast was hot, fresh and tasty.

This place is centrally located on Bagby a few minutes from Baylor. There’s an H‑E‑B down the street and the Baylor football stadium is not far away. However, night time staff seemed perturbed by my arrival time (1048p). The front desk personnel seemed to forget customers can see into the staff room and I was able to see her face upon arrival. Lol. She rolled her eyes and came around attempting to mask her attitude by sounding polite and had a nice tone, but her face showed annoyance that she had to assist. Lol. The room was a king size bed with a pull out couch. Looked very basic. The kitchenette had a dishwasher, but no pots or pans, nor a stove. Lol. The wall paper was peeling off the wall, the pillows smelled of sweat, and trash cans were missing trash bags. Also, I suggest you bring shower sandals since the shower was disgusting! This room is definitely not worth $140/night. Morning staff was super cordial and friendly, though!

This hotel is convenient for Baylor parents as it's just a few minutes from campus. Easy access to the freeway, and close to HEB grocery. I highly recommend this for parents of Baylor students. The staff is friendly and the rooms are nice and homey.

They can sure use some cleaning. Don't look under the mattress. Hasn't been cleaned in years from the look of it under the corners of the mattress. Won't take long to have bed bugs with the filth! Disappointed with the Hilton property!