Home2 Suites by Hilton Chattanooga East Ridge - Hotel in East Ridge - 479 Camp Jordan Pkwy, USA

Brand new hotel! First, the bad: The pool is tiny and it was FILLED with people. Even though the place is pretty new, somehow the shower is already stained grossly. The breakfast was probably one of the worst hotel breakfasts I've had. The bed wasn't the most comfortable and my husband had a hard time sleeping on it. The good: All the hotel staff I came across was incredibly nice. The hotel has modern look and large rooms. Felt high end through the rooms and lobby. Even though the shower had stains, it was the best hotel shower I've experienced. Great water pressure. Our room had views of a cow field behind the hotel and my kids LOVED it. The hotel is tucked away so there's not a lot of noise or traffic around it. Overall, it's a safe and decent place to stay. I'd come back.

The hotel is in a great location, my family has had a long stay here because of a house fire. The entire staff has been amazing. I have a few shout-outs, the first one is for Scott the housekeeping lead, who is always respectful and diligent in keeping the hotel rooms looking great. Scott also asks if we need anything, he is a super nice guy that wants to serve the guest and represents the Hilton standard. Second is to Ronnie who keeps the pool in great sparkling condition. Third is to the front desk who are always kind and tolerate replacement of room keys when I lock myself out. Thanks, everyone at Home 2 Suites for making our stressful situation a little better with your kindness and hard work creating a home away from home!

When we arrived our digital key was still not on our phone so we went to the front desk and checked in they asked for a cc for incidentals so I gave them one even though we have been staying with our Hilton Honors every where we go and have never been asked. The room was big. But 2 of our towels had a stain and hair all over them and there were bugs in our bathroom we saw in the morning and when I told the front desk she just said ok and blew it off. I went to the desk to check out and tell them of those things and she said she needed a cc to charge us. Yet we had a receipt in the app and a charge already on our cc. She wanted to charge us twice so we checked out in the app. We would not go back again.

This is a very nice new hotel. Upon my arrival, I was greeted so friendly, as I walked through the door! The room was a spacious size and also the bathroom! The breakfast was nice and kept well. Everyone was very cordial and pleasant. The bed slept good. My only concern is the cleaning of the rooms. I arrived at first to a room that was not cleaned properly. The shower had blood stains, pubic hair, and strains of hair in the shower. The floor was spotted with a spill, small trash, and not mopped. The carpet had pieces of trash like it was never cleaned. Even a sharp edged piece on the floor. I contacted the cleaner that was outside my door and she came to look and pulled hair out of the shower. She took a piece of toilet paper to wipe the blood up. I told her she had to use something industrial to clean. Then she turned and used my cleaning supply that I brought with me! 2 -3 people came up to look at the room and confirmed that it was not right. However, I did move to another room which was much better. My background is in healthcare, so I knew what to expect and what should be done, and OSHA requirements. They were nice and apologized. I understood trial and error, but cleaning is without saying or not having an excuse. I suggest another training. This hotel is too nice, and should be cleaned right the first time to keep it up. The air conditioner is sort of loud though. Great location for restaurants and not far from the mall. Thanks to Amber (I think that is her name) at the front desk and the tall young man that came to the room first and assisted in getting this straight. Yes, I do recommend this hotel, if they correct how they clean. The 3 star rating in the category Room was for the first room. Just a note: I wasn’t offered any type of comp for their mistake.

We had to do a last minute stay here while passing through the area. We always choose Hilton and always Home2suites for our family. We were very pleased with the clean room we were given, and very happy to use points for our stay. Our room was quiet and spacious. Breakfast was fresh and perfect for our quick exit when we had to get back on the road. The staff was very friendly and helpful and we had a nice quick stay.

Fantastically clean hotel. Really fancy rooms, loved the shower. Pet "friendly" after charging $75 non-refundable. My husband made the reservation, but Honors is in my name. He wasn't allowed to check-in because the front desk would not allow him to. And it started going downhill from there. Afterwards, I felt like I was being watched by the hall monitor in and out of the building. The amount of questions I was asked upon check-in began getting invasive and was no-longer for safety reasons. Dogs are considered children today; please begin asking guests for quantity and names of each. We always arrive at hotels late because of travel length. After walking the dog, NO external entrances worked including the front doors. It was raining outside. The app also did not open the front or external doors. It was a Friday night stay and wanted to sleep in Saturday. The curtains were down and the room was still so bright because of the light coming through. The light made my dog wake up and made her restless. I would have put her in the bathroom, but the outlet has an unnecessary night light. I was looking forward to breakfast. It's a Hilton brand so it should be great. The breakfast was medium-grade with waffles and oatmeal. I've stayed at IHG hotels that have fresh bacon, eggs, and potatoes. Unfortunately, this hotel doesn't live up to the prestigious-Hilton name.

(July 2024) this is a clean, new modern building with an eager, helpful staff. It should be great when it matures. It seems this hotel has been open only for a month, and there are its-a-new-building-working-out-the-bugs issues. Our door lock just failed. The halls were quite hot. But these seem to be just issues when a building is new, and initial problems, like any new thing.||Would not hesitate to book it again.

5 for the hotel is new and beautiful. They are still working out the kinks. We had a 2 day stay. They had already charged the rooms on my card a week before, so it was paid for. When we arrived, they tried to charge an extra $50 on my card. No explanation, nothing. I keep my card frozen so I kept getting alerts of charge declined. I informed him the room is already paid for. Then the guy ask me to swipe my card and that's when I see $50 on the swipe machine. I ask what that is for and he said he will change it to 0. So the 3 rating is for that. The 3 rating is also because we had no tv service or internet in our room when we got there. I informed him that night about it. He said he will call and send maintainace. The next day we figured maintainace would come after we informed them again that morning before we left for our outing. They said again, they will inform maintainace. We got back after 7pm still no tv or internet. We inform they again cause at this point, the hotel knows there is an issue in that room. Maintainace finally come, he can't fix it. So he tell us he will charge our room at the front desk. We pack up everything, move to another floor, and everything was fine from there. But also we got the honor to be woke up by the fire alarm at 6 am for no reason as well on the second night. Even on that, nobody at the hotel informed us we could go back to our rooms. Ater going outside and noticing nobody that work for the hotel was outside, we walked inside and asked was everything OK. We was told yes, it happened the day before too & we can go back to our rooms. But apparently they are trying to charge everybody and extra $25 per person or something when you arrive.