Home Inn and Suites Olive Branch - Hotel in Olive Branch - 7060 Ashley Cove, USA

I don’t typically stay in hotels but glad I made an exception for this one. You can tell this is owned locally and they take pride in keeping it extremely clean, much better than most Hiltons and Marriotts I’ve stayed in. No frills: breakfast is minimal, and pillows are mediocre, but they focus on the important things. Room cleanliness and bed comfort were absolutely top notch. Room was very large, high ceiling and bigger than a typical hotel. For the money, this is a 5-star value and in a great location. I’ll stay here any time I’m in the Memphis area for sure.

Our experience started off with a phone call from the hateful lady at the desk before we even arrived asking us if we were still coming. Not that it bothered me much by asking but the hateful tone she talked in and the fact they charged our card for the rooms before we even arrived. The rooms were below decent. Bathroom walls and trim were unfinished and a huge chunk missing from the top part of the tub. Doors felt greasy when touching them to open. The breakfast area only has breads, waffles and cereal. The juice machine was broken and they ran out of milk for cereal. When asked the lady behind the desk if they had more she said she would get to it later, even though she had no guests at her counter. Overall just a really bad experience at this hotel.

This hotel is fantastic! Very modern, very clean, everything looked brand new from the entrance to the room itself. The best part about this hotel is David! His customer service is impeccable! David checked me in and had me smiling the entire time. This hotel gets five stars for his service alone

Sad to say that this hotel’s management cannot be trusted. I was charged for a room and later asked to leave for no apparent reason. I was told I did not have to be given a reason so then David the night shift front desk concierge called the police and they asked me for my identity and escorted me off the property. I was told by David that he did not have a reason for this banning of my stay on July 4th at approximately midnight! So there was no where to stay at several hotels that I checked around with. Also I was refused a refund of my money and told that I could not speak with the owner or corporate because it was “privately owned and the day staff began to call 911 for no reason as I was speaking with her about requesting to speak to the owner if not given a refund. David was not reprimanded at all for his discriminatory behavior nor was I shown any compassion or humanity during this visit. I never got an apology, nor an explanation, nor did they give me a refund. Hugely disappointed in this establishment and the olive branch police department for advocating such behavior. No confrontation occurred so why did the hotel threaten my arrest on two separate occasions to get my money back. Saying that the police told them to call on me. So frustrating!

HOUSEKEEPING STEALS! Please beware! I recently stayed here for 2 nights on the day of checkout I noticed that I left my cologne behind. When I started to track down the whereabouts of my cologne management was not any help. I had to call the police and make a report in order to get anywhere. When I asked the manager who was the owner she simply said Mr. Patel. When I asked if she could call and ask the housekeeper about the whereabouts of the cologne she said no because she doesn’t speak English and when I asked who the person was who cleaned my room she said she can’t tell me that until I do a police report. I then asked if Mr Patel have a phone number and she said the hotel is the only number he has. This place is a joke and I know they have my cologne. I paid $230.00 for it and barely used it. Please don’t stay here Housekeeping steals!

We loved staying here. Very clean rooms, bathroom and facility. Staff was so friendly and helpful. Truly a 10/10 hotel all around. Trailer friendly with nighttime watch!

This hotel is a nice place to stay, but needed to be ran properly by the employees; if so they will have a lot of customers stay here. Please have some free breakfast, like eggs, meat, bread and grits, make sure to get a waffle maker that doesn't burn waffles. Also don't send no police to arrest me, with the wrong information and give me a refund; after I told her the true at front desk. I was so embarrassed, but I kept my head up! Also please pay attention to people you let through the front doors; front desk it seems like you just don't care. The company need to be ran properly, when it all said and done. Sincerely, Peacefulness

I felt like I was in a “traphouse”, not an upscale hotel. I’m so disappointed. This has been a HORRIBLE hotel experience from hell. Demon possessed hoodrats run rampant in this hotel & they never sleep nor slumber. Day #1 - As soon as I walked into the 3rd floor, I realized that this might be a hoodrat infested hotel because of the loud & disgusting odor of MARIJUANA ALL THROUGHOUT THE HALLWAY AND EVEN IN MY ROOM (which was strangely already wide open for whatever reason). I couldn’t believe it because I specifically requested a smoke free room & was told that the room and the floor was smoke free. I immediately called the front desk to inform them about the issue & I was told that I could try moving to the 1st floor or get a refund. The 1st floor room had a putrid smell , like I could smell the other guests who’d been there before me. There was no blanket on the bed, only a naked white sheet and the sheets and pillows also smelled like the last guests who’d been there before me. DISGUSTING! So about 30 - 45 minutes later, Big Foot arrives in the rooms above me…STOMPING and banging around nonstop and disturbing me! I called the front desk & by this time, a difference employee was on duty. She said that she talked to the guest above me & they denied contributing to the disturbances. I called the front desk at least 3 times about this & asked to be moved (again) & was told that she couldn’t move me. Well, what about moving Big Foot? 😤 And on top of that, some other guest on my floor was randomly opening & slamming their door. I finally fell asleep sometime after the trash guests above me and in the hallway FINALLY fell asleep (or left the hotel), I’m guessing that maybe was possibly sometime around 3am, and I didn’t get much sleep before I was awakened AGAIN by MORE noise disturbances around 4:53am. My alarm went off at 6:15am. My whole head was THROBBING. I was late for my first day on my new job, lost that new job, so I went back to the hotel around 1pm & the loud housekeepers picked up where the loud hoodrat hotel guests left off the night/morning before. I called the front desk to ask for the general manager and was told that the manager would call me back - WHICH NEVER HAPPENED. Day #2 - Around 7:15pm, Satan returned & the loud noise disturbances started again, so I called the front desk to complain AGAIN. It got quiet for a little while, probably because the disturbing guests had left momentarily. And then around 8:15pm the loud disturbances above me started AGAIN and this time I heard A DOG BARKING SEVERAL TIMES TOO, making matters EVEN WORSE! It sounded like they were deliberately & repeatedly slamming and stomping something hard against the floor. I called the front desk AGAIN & this time the employee talked so NASTY to me & she told me that quiet time starts at 10pm & she mentioned that she’d already talked to them. I told her that it’s not fair to me to have to be on THEIR schedule & I have to wait a whole TWO MORE HOURS for them to decide if they want to settle down & respect the rules of the hotel or not. I couldn’t believe that they had OPTIONS in that regard (they must be people of “privilege”). I requested to be moved to another room & the staff denied my request & mentioned that I’d already been moved yesterday. I told her that I was moved because of the marijuana odor wreaking all throughout the hallway & my room on the 3rd floor, despite me being told that this room & that floor was a designated as NON SMOKING. I asked her if I could get a refund & she told me, “No, because you’ve already been here two nights!”. What did that have anything to do with my request?