Holiday Inn Hartford Downtown Area, an IHG Hotel - Hotel in East Hartford - 100 E River Dr, USA

When I traveled to Hartford on a weekly basis, this was my go to place. The staff was always very pleasant and when out of their way to welcome me. Close to a few river walk trails and a 10 minute walk to downtown. I really enjoyed staying there. Sadly, it has closed down.

This hotel was very dirty. The bathroom/shower was full of mold. When we got to the room there was left over food from the previous guest still in the mini fridge. Hair on the bed. Room was very dark and not well lit. Luckily was only in the room for a very short time (2 nights) but I would not stay here again. Hotel staff was friendly but also well aware of the issues with cleanliness. I would not recommend someone to say here and feel that the corporate offices need to get involved with this property as the condition is terrible.

The food is always great here, especially after a long day of travel. Bed is always comfortable. I've stayed at this hotel many times and do find the bathroom is a little less clean than others, including random hairs on floor or shower. USB and USB-C chargers would be great

Rooms are alright. They’re what you would expect for an old hotel. However, a lot of things just show the poor management. Common areas/hallways are filthy. Wallpaper falling off walls, dirty elevators, filthy gym and pool area. At one point, the gym looked as though it had been outside in the weather as it was completely soaking wet (everywhere) to include the treadmills. Asked for paper towels to be restocked in the gym for 6 days and well … never happened. Nearly a third of the TV channels did not work/at all if there was any weather present. Towels smelt of smoke and mildew. On the flip side the two ladies who were working the day shifts at the desk were great. Housekeeping also had very friendly crews. I think a big facelift is needed and it seems most the concerns are not managements priority as it appears they’re just trying to pinch a penny.

We were a little concerned about other recent very negative reviews but since we were staying here as part of a block of rooms for a wedding, we didn't have much choice. All of our issues on our stay really came down to poor management. Restaurant and bar hours do not match what they advertise both online and on physical signage in the lobby. 2/3 of the items on the menu were not actually available to order. We had also requested and confirmed twice that our rooms would be adjoining with other family members so that we could help out with taking care of our baby grandson, but upon check-in, the front desk staff didn't care about what had previously been confirmed and put us across the hallway instead and put other people in each of the adjoining rooms to our two rooms. And they were rude and unconcerned about our needs. Apparently our issues were minor though compared to the complaints we heard from other guests in line at the front desk. If this place was actually run correctly, it would have much better reviews. Our room was spacious and comfortable and adequately clean but it certainly wasn't what I've come to expect in this day and age of sanitizing rooms like most good hotels do now. The floors could definitely use better vacuuming and the bathroom could be cleaner, but it thankfully wasn't in the poor state other recent reviews described. Overall, a serious shake up in management with retraining of staff with rigorous oversight would totally put this place as a great option for staying in the area.

Worst hotel I’ve stayed at. Stains on the carpets and walls. The room smells terrible. The curtain in the bathroom smells like it’s never be changed. All the mirrors are filthy. The floor looks like it’s never been vacuumed. I have nothing nice to say about this hotel. It needs to be renovated asap. Do not waste your time here.

This hotel is easy to get to and conveniently located. We saw it listed on the CT Science Center website as having a package deal, but the reservations folks didn't seem familiar with the program. Staff were friendly and helpful for the most part (the one exception was watching the cook declare he was taking last order at 7:50pm when they closed the restaurant at 8pm and refusing orders that came in 5 minutes later. On a Saturday?!). We did do the breakfast buffet the next day and that was good. The food and bar area seemed a little understaffed both times. Overall, our room wasn't quite as clean as it could be. We also arrived to find the clock was unplugged, one of the two bulbs in the entry light fixture was out, no place to hang the hand towel in the bathroom, only two sets of towels (for 4 of us...but was able to grab more at front desk) and the complimentary shampoo was the smallest one I've ever seen. The smaller than usual flat-screen, lack of any USB charging ports and the not quite comfortable double beds (instead of Queen) added to the feeling of the place needing an update. Previous comments about the pool area seem to still be the same, the whole room was dripping with condensation and various pipes looked in need of repair. A tiny dehumidifier near the mechanical room (designed for a room 1/50th that size) had a hose sending its output right back onto the concrete. The pool itself seemed ok and my kids were happy to use it. For the price being charged, this was definitely a disappointment.

I had not been there for years and it did not improve over time. Restaurant is less than basic, even getting a beer can become a challenge. Breakfast opens at 7:00 only. Rooms are basic... but clean. Room temperature is low. There is nothing around the hotel but highways, which is good to get access and bad when you want to go out in the evening.