Holiday Inn Express Van Nuys, an IHG Hotel - Hotel in Van Nuys - 8244 Orion Ave, USA

I stay at this property twice a month. Nasim and Fara on the front desk are really great - always a welcoming smile for me at the end of a long day. ||People are sometimes difficult but Nasim, Fara, and other front desk staff are very patient and helpful. ||The newly renovated floors are nicely done.

Front desk staff was welcoming and helpful. The rooms are decent (not 5 stars but decent for a Holiday inn). The included breakfast had good options and plenty. Hotel is down the street from the 405 and Roscoe which is easy access places.

Pros- Good breakfast with many options, beds were comfortable with clean linens, parking lot was secure with overnight security. Price was fair compared to other hotels in the area. Cons- A daily $8 fee was charged for parking, room could have been cleaned better, found stains on wall and quite a bit of body hair in bathroom. Construction was occurring daily and water was shut off for several hours each day. Wi-Fi was intermittent

If someone gives this hotel 5* is either because they never been in a 5* hotel or are family/friends with owner. 1- Rooms smells terrible. 2- wall were painted over old fabrics cover. 3- Carpets are very all as well as furniture, full of stain. 4- elevators señaló all junk truck. Very very disappointed. Not healthy for elderly and children. You can easily tell this smell contaminated. Motel 6 is far better

Two females working the front desk. The one I was dealing with is of African American ethnicity and she was not friendly and kept looking at me like she was disgusted. The facility itself was not very clean. Elevator had smudge marks all over and one of the two elevators was not properly working. Crumbs all over the carpet outside of my room entrance. The shower floor looked like it needed to be scrubbed clean, no exhaust fan in the bathroom.

Sorry to say this, I am very disappointed in the service I received in this hotel. The room smelled bad. While I was getting ready for A WEDDING the lights went out and the toilet was overflowing at 9am! Somehow I was able to get ready and leave for the wedding. When I got back at 3:30pm, I attempted to freshen up to go to the after party, and the water was turned off, and when we called the front desk they said it was turned off because of construction and that it would be turned on in half an hour but it didn’t happen. How can a costumer expect good service without the basic facilities?!

Very annoyed and disappointed I made my reservation in time thorough expedia I arrived at the hotel on the day of my reservation and their system was down. According to the receptionist, they didn't have access to anything and I couldn't check in. I asked them what should I do then and they told me that I needed to look for another hotel because I couldn't stay there. They didn't even apologize or said wait a while and wait to see what’s going to happen they just said that I could stay there. They said to give them all my reservation information and that they would contact me to give me my full refund. So far I haven't contacted me and haven’t got me my money back. I called the hotel to see what was going on with the refund and they told me that I had to contact expedia because I had made the reservation with them. Expedia has tried to contact them and they have not received a response from them. I want my money back I had to change my plans and look for another hotel and pay twice as much.

I have no problems with the room itself, and the location is extremely convenient for the job we are in the Van Nuys area for (not the best location if you’re in the area vacationing and want restaurants and attractions you can walk to). Unfortunately I don’t recommend staying here unless you can afford to pay for a room twice, or at least can afford for the room charge to be pending twice on your credit card. Luckily my credit limit and available balance allowed for two $850 charges to be pending as of right now (I was called down to the desk to run my card again, despite the first charge from yesterday showing as pending on my account), but what if I didn’t have the available credit due to the first pending charge of $850? He seriously told me I’d be asked to use another card to pay again. And for my trouble of being called down to the desk to deal with this at 8 at night when I have to be up by 3:30 in the morning for work, I was offered…. Get this: a free bottle of water. A $.69 bottle of freaking water. No future free night, no bonus points to my member account, nothing even close to making up for this debacle. And I will still probably have to call my credit card company later after the charges clear my account to dispute the second charge. Unless you’re okay with this kind of headache, avoid this IHG staffed with incompetent front desk staff. And for the record, he claimed it was because the woman who checked me in was new- she definitely was new, because another male employee was standing there walking her through every step of checking us in, including running my credit card the first time.