Holiday Inn Express Fullerton - Anaheim, an IHG Hotel - Hotel in Fullerton - 212 W Houston Ave, USA

We were so impressed with this hotel. The rooms were very clean and spacious. The beds were comfortable. Housekeeping came in and cleaned our room every day. The breakfast was good. Each day was something a little different with different things to choose from. The hotel is walking distance to Target, Sprouts, and a few other stores. It's is in such a convenient area. We felt safe in the parking lot. The shuttle to Disneyland was an extra bonus. We will definitely stay here again and again.

The property was clean and staff was friendly overall. The room was clean and bathroom was stocked with Dove products with was very convenient. The king suite was perfect for our family but the pull out sofa was extremely uncomfortable to sit or sleep on. An option to request bed cushions would have been great. The breakfast buffet options were plentiful.

Immediately impressed by the excellent customer service of the hotel staff who assisted us with getting our room. The facility was clean and in good repair. Comfortable seating in the lobby. The room we stayed in was spacious and well appointed. The beds were heavenly after a long day. They were even able to accommodate a second room when part of our family needed space.

The facilities as well as amenities were excellent for our weekend trip. Breakfast was tasty and well stocked with attendants paying attention to detail. Cleanliness in all aspects was noted immediately and maintained throughout our weekend stay. The fitness room was basic and clean but adequate for our needs. We would like to see more variety of free weights. But, that’s more of personal preference.

I stayed 3 nights while in the area on business. Everything about the hotel was great. Very clean, up-to-date, and comfortable. A very convenient and safe location. A nice variety of buffet breakfast offerings. A very nice-sized outdoor heated pool. The staff are wonderful! Kent, Trevor, Aaron, Jay and Kaye at the front desk are very welcoming and professional. Patti and Marlene kept the breakfast area well stocked with a variety of hot foods, drinks, fruit, yogurt and cereal. I highly recommend this hotel to visitors to the Anaheim and Fullerton area.

I am a visitor from another country & I had been travelling all over South California these past few weeks for holiday get-togethers with family & relatives. To make sure that I will not lose my passport (w/ visa in it), I left it as well as other precious possessions at my closest relative's house, making sure that I have a clear photo of my passport in my phone gallery in case identification is necessary. One time during this visit, I checked in at Pacific Edge hotel in Laguna Beach using the bio-page photo of my passport & had no issues. However, my check-in at Holiday Inn express on the 23rd was different. When Kent or Ken at the front desk asked for my identification, I immediately told him that what I had was a photo of my passport. He said the actual identification card was required. I repeated that I had a photo of my passport in my phone as well as credit cards under my name to back it up. I explained that I dont usually bring my actual passport because I dont want to risk losing it. He commented that he understands that I was protecting my passport but its strange that I travel without it. I asked him whats strange about it and he said something like its a must to bring the passport whenever travelling. I mentioned that I just checked in at a hotel using the same & had no issues. In response, he said something to the effect of that was weird & actually alarming. I asked him if theres any other way but he said no. I asked him what will happen to my confirmed booking & he said I will still get charged even if I dont get to check-in. I wanted to explain further that I only travel without my actual passport when Im going around within the state. Ofcourse I'd bring it if Im going out of state. But I realized he will never give me any consideration so I had no choice but to request my relative to bring my passport to me. After handing my actual passport to Kent, he returned it to me after just 10 seconds. All the hassle for just 10 seconds of verification. I understand that hotels have different check-in rules but I hope there are options for the guests specially because they are usually from far places & are tired from travelling. I also hope that receptionists will at least make the guests feel like theyre trying to help and avoid making comments that are condescending. The way he said its strange that I dont bring my passport when travelling made me feel like its so weird & Im the only person on earth who does that. I was really clueless as to why he seemed so weirded out by that, that I started wondering if I actually looked suspicious. I later on realized maybe Kent just doesnt know how difficult it is for foreigners to actually acquire a visa to the US so they make sure that they dont lose it. Anyway, hope you guys take time to read this & consider coming up with alternative solutions in case a guest checks-in without a physical passport. With technology nowadays, Im pretty sure we will eventually get rid of physical documents & turn electronic. I hope holiday inn express would be able to catch up when that time comes. Kent was actually looking for the credit card that I used when I made the booking & I told him it was an electronic card but its the same account as the actual card I handed him. I only use that for online transactions. I was kind of expecting for Kent to insist on getting the actual electronic card & I was somehow prepared to show him my online banking details just to get it over with. Im glad it didnt come to that.

Great staff, clean hotel, comfortable beds and rooms. We enjoyed the breakfast which had everything we would expect at a 3-star hotel. The pancake maker was a hit, no mess and they came out great every time! Only negative comment is that the A/C unit in the room was very difficult to adjust. We ended up just opening the window - it was fortunately a relatively cool Oct night. ||The free parking and shuttle to Disneyland were the main reasons we chose this hotel and we were not disappointed. Would come back, good value for money for this area.

This was our first time staying at Holiday Inn Express Fullerton & from the moment we got there we felt at ease.The check in process was quick and easy and the hotel lobby was clean & bright. The room we got was near the elevator and was very clean. It was a nice touch to have Dove brand soap & bodywash provided. Housekeeping came by daily. The beds & pillows were super comfy.We slept very well & wanted to take our beds back home w us lol. Tge breakfast that is served daily is just great.A good variety of items with actual hot food included.Something for everyone. Very convenient! We were delighted.