Holiday Inn Express & Suites Van Buren-Ft Smith Area, an IHG Hotel - Hotel in Van Buren - 1637 N 12th Ct, USA

I’m a local, we live about a half mile away. Our electric had been out for 21 hours so we decided to get a room. We asked if they was offering any kind of discount for the people that was without electricity, which was most of there customers. Unfortunately they weren’t giving any discount in fact they took advantage of all of the us customers and charged weekend rates. The employees was rude and put out. They charged us $174 for the room and we didn’t touch the room aside from bringing our stuff in and leaving, we forgot something and went back home. As we was pulling up in the driveway our electric finally came back on. We went back to the hotel and asked if we could at least get some kind of refund. A big rude NO was the answer. We grabbed stuff and went home. Our electric came back on 23 minutes after renting the room.

Me and my family are traveling across the country. The front desk employees was very kind and accommodating. Our rooms were clean. The breakfast was yummy too! It was also convenient that it’s right off the 40. Thank you for the great service holiday inn!!!

We had a great three night stay at this Holiday Inn! Every part of this hotel was immaculate and the customer service was excellent! The bed and bedding were so comfortable. Every staff member went above and beyond and were very professional and friendly. I would highly recommend staying here!

After we rented the room, as we were carrying in our luggage, it became obvious there was a water leak. We were not advised they had water problems upon check in. When my husband showered, the water was lukewarm at best and there was no pressure, resulting in a cold shower. When called the front desk to complain, I was informed of the water issues. I informed the front desk we should have been warned of the water issues upon check in, and that we wouldn’t have rented the room under those circumstances. We were not offered price reduction or refund and no apology was offered. The front desk person was rude and unhelpful. Do not stay here. Stay at the Hampton down the road.

The room was immaculately clean. The bed was warm and inviting. I slept very well. The hotel staff was kind and professional as I didn't arrive until 1:00am. I would be happy to stay here again.

we had a wedding and booked rooms for all out of town guests Conner and the staff help with all special requests I had for my out of town guest they were great!! I was very please with everything at the hotel

Se stopped here after driving 11 hrs. The front desk clerk was helpful and very friendly. Our room was clean and the bed was very comfortable. A decent hot breakfast was included. I would stay here again for sure.

Ant infested rooms. Nobody working or answering the phones when trying to get help. Do not stay here! Management team there are crooked and liars, the general manager basically said we were lying about the ants. I included pics for reference since we’re lying. Do not spend your hard earned money at a hotel like this.