Holiday Inn Express & Suites Salem, an IHG Hotel - Hotel in Salem - 991 Russell Dr, USA

Nice room! We stayed in #113 for one night. Two queens and the one we slept in was comfortable and soft. Pillows were also comfortable and each bed had 4 pillows available. The room was clean and somewhat insulated as we could hear the rooms around us, but the sounds were muffled enough to not bother us. Several of the usb plugs did not work but we were still able to charge our devices. The bathroom was clean and the shower was comfortable and had a glass barn door.. There is a locked rack of bottles of body wash, shampoo, and conditioner provided in the shower. Towels were a bit stiff but plentiful. The only issue with the bathroom was several small black ants in the shower and by the trash. Breakfast had link sausages, diced potatoes, and eggs. Coffee was delicious. They had a large dining area available. The desk clerk was very courteous and answered the questions we had. The hotel is very convenient to I-81. We definitely would stay there again

The hotel was comfortable. You could tell the staff keeps the hotel clean. The price was within my budget for travel. My only concern was the oder in the carpets near the entryway. I recommend new carpet downstairs on the 1st floor. The complimentary breakfast was nutritious and filling. I was able to start my drive with a full stomach and fresh coffee.

I was pleasantly surprised by a budget hotel. The hotel and room were spotlessly clean and in like new condition. The room had a safe, which was nice to have. Breakfast was surprisingly good and had lots of choices. The breakfast attendant was busy keeping everything fresh and clean. The downside is that the rooms do let in hall and adjacent room noise.

The staff was very accommodating and friendly. The hotel was not prepared at our arrival. Once finally checked in we had a pleasurable experience and the rooms were clean and nice. The bathroom had a broken toilet seat and fixture in the shower.

We stayed here on our journey home. It was very smooth getting settled in. The staff was friendly. Room was clean and comfortable. The breakfast was good. I only wish they had a meat choice like sausage or bacon.

Not a horrible choice of hotel but the issue with the hot water is true. They were notified of no hot water but after I had to take a cold shower. They said they had to reset the water heater. Advice: always have hot water ready and if you've gotta reset water temps... find a permanent fix. Breakfast was nicely run

Check in was fast and efficient. But did not get acknowledged as a IHG member. The room was clean and bed was comfortable. However, we were unable to turn on the heat. The wall unit and thermostat was not working. The front desk was notified at check out.

Staff was friendly and helpful. Quick to solve issue that was brought to their attention. The room was clean, and the bed was comfortable. Located in a good area as well. Overall great experience with my stay at this hotel.