Holiday Inn Express & Suites Royse City - Rockwall, an IHG Hotel - Hotel in Royse City - 1001 Pullen St, USA

I can't begin to express how grateful we are to the wonderful staff here. Unfortunately it was a sad reason we were in town so to receive that level of kindness and hospitality was so needed and appreciated. Damian checked us in and made sure we had extra bedding for the pull out, the young lady with the beautiful braids who listened to me vent one evening, the man who got our shower fixed so quickly, (sorry I didn't catch your names) Unique who always had a smile and kind words to Brandon in the breakfast area. You sir, are the definition of hospitality and I REALLY appreciated our brief chats in the morning. It was an emotional week for us and y'all took care of us like family. Pool and hot tub were clean and well kept and our room was spotless. From the bottom of our hearts, we thank you!!!

Exactly what I expected from a Holiday Inn Express. Clean and safe. Everything is in good condition. The staff at this location were exceptionally helpful, courteous and friendly. They made the stay very memorable.

We have stayed at many hotels but hands down this is the best customer service we have had. They have become like family to us. Great breakfast, rooms are clean and the people are absolutely terrific.

The staff and the service was amazing. Continental breakfast was the best. Definitely asked for Alyssa. She took care of us there and she'll take care of you as well. Great time.

Positive: Newer hotel with great staff and rooms were comfortable. Negative: Room smelled like cheap perfume. Very strong odor. Found out that a prior person staying in the room had left dogs for days that went to the bathroom everywhere. Manager was very understanding and changed our room. This room should not have been rented Negative: ""

Best hotel in the area. Clean, super friendly staff. My family really enjoyed my stay here. The heated spa and pool were very relaxing, you can tell they keep up with everything here. We picked this hotel of their reviews and their amenities. Very very clean, had a functional fitness center, nice TVs and other features, and the continental breakfast was filling and delicious! I would recommend to anyone passing through this area.

Great Hotel, Nice welcome by the front desk staff. Ms. Unique, very nice with questions through out our stay. House keeping Lívia, good service. Room very clean, the bathroom is a lil dated but clean. **Breakfast yummy and hot first two days (Brandon), afterwards only egg whites 🥴 biscuits were cold, no gravy, no cream for coffee. Breakfast, should at least change the meat, sausage, bacon. Attendants were nice.

Really enjoyed my stay here. The heated spa and pool were very relaxing. I picked this hotel because it was the only one in this area with these amenities. Overall, it was very clean, had a functional fitness center, nice TVs and other features, and the continental breakfast was filling and delicious. I would recommend to anyone passing through this area.