Holiday Inn Express & Suites Ottawa, an IHG Hotel - Hotel in Ottawa - 2340 S King St, USA

The employees at this location are top tier. They're friendly, accommodating, and make sure your stay is excellent. Especially the man that works at the front desk with the ponytail- excellent person and the woman who works the breakfast with the long ponytail- also an amazing person! Kind, helpful, and want to make sure everything is great! We've been staying here for years and honestly would prefer this over "5 star" city hotels! They need to build another one in Ottawa, as this one is frequently sold out!

On the surface this looks like the nicest hotel in Ottawa. Everything about the hotel is still new. However, on my most recent stay, I discovered the rooms have a bed bug infestation! I initially stayed 3 nights in room 323. That’s when the itching and welts began on my legs and back. I checked out. No new bites for the next 3 nights. Then I checked in again for another 3 nights. This time in room 419. New bites appeared again and that’s when it dawned on me what it was from. This place needs to close and do a complete extermination of the bed bugs before more people get bites on them!

VERY nice clean rooms, comfy beds. The breakfast was great and Kim, pictured below, was such a friendly and helpful person! She managed the breakfast area, at least on the days we were there.

Great hotel my husband had minor surgery out of town. My son set us up to stay at this Holiday Inn in Ottawa KS. When his surgery was moved earlier the staff had a room ready at noon. The room area was quiet and clean and we felt like we were in good hands. Breakfast was amazing, coffee was great, and the cookies were fantastic! I could not find one thing to complain and that's saying something. Thank you so very much for all you did to make our stay so stress free!!

Positive: The hotel has an amazing lounge/front lobby area. You can relax in comfortable chairs and visit with friends. The pool is always clean, and available. The hostess for breakfast, amazing! Lots of choices for picky eaters. Negative: "" Negative: ""

They got me in my room early. Beds super clean and comfy, ac has constant fan, shower is great, carpet is clean, smell is great, service is great. Right next to pizza hut too

The GM of the hotel mandated reducing options for customers to save money. They will no longer provide anything to customers above IHG MINIMUM standards. Bacon gone! Omelets gone! Cookies at night gone! Apparently customer repeat business is not worth the extra. I hope they learn to think more long term.

Really good experience. Friendly staff, good breakfast, good guests, and located around many fast food joints and Walmart. About a thirty minute drive to Gardener, and sometimes longer to other locations.