Holiday Inn Express & Suites Jackson - Flowood, an IHG Hotel - Hotel in Flowood - 112 Ridge Way, USA

I have yet to stay but I called to book a room and the lady, Cheryl, was very curt and borderline rude. She first told me, "You could have booked online." I told her I could do that and she said not to worry about it. During the booking process, she asked for an address and I simply asked, "my home address?" (I am booking for a business trip so wasn't sure if it needed to be my work address.) She curtly responded with, "I don't care." The whole phone call felt very tense. I am a younger woman who had never booked a reservation before so I was already nervous but if this is how the employees talk to people, something needs to be done to help with their people skills. I hope the stay will be better than the reservation call.

Positive: Excellent breakfast. Negative: I booked 2 nights, 2 separate reservations. I informed the desk when I checked in. She said, no problem, you can keep the same room. Next day when we came back to the hotel, keys didn?t work so we went to the front desk. The older attendant was very rude.

I chose this hotel based on its Trip Advisor rating. I was not disappointed. It was clean and quiet. The breakfast area was large with generous seating (although the breakfast itself was pretty ordinary). There is also a covered area outside (next to the pool) where you can sit and relax. For me, a bonus was finding a very nice restaurant (Table 100) adjacent to the hotel - a short walk across the parking lot.

The location is amazing. It is next to my favorite stores. Ross being one of them. Nice restaurants, some within walking distance. The service was okay. However, it was busy, and only one attendant was available, and a substantial line formed. After checking in, I found that the pillows were feather pillows. I returned to the front desk, and I requested foam pillows because I'm allergic to feathers. She questioned my reason for the request. I'm sure that I'm not the only person with this issue. I opted to just get a comforter because it seemed to be an inconvenience to get foam pillows. I used the comforter to make a pillow. I sprayed down the bed in hopes that I could settle some of the allergens. Even without having a reaction to down/feathers, I feel that the condition of the air conditioner would contribute to a respiratory issue. I have attached photos. I was in room 230. The outlets available were illfitting formy plugs. None were snug enough, and the lack of adequate power my devices alerted me that the charging process would be slow. There was no wall outlet available for the iron. I normally let some things slide, but I feel customer service is paramount. Whether it be on the phone, in person, or the ones responsible for upkeep of the facility, it's all part of the custom service.

Super friendly service! The location is just out of the way of all the crazy traffic. Room prices are the best in this area and they're nice and contemporary. Very clean. No digital key service yet. TVs are LG with no streaming yet. The gym here has a complete set of dumbbells. My new favorite place to hub when doing biz or flying out early in the morning.

Overall, nice hotel. Breakfast was excellent. I booked 2 nights through separate reservations and informed the clerk when I checked in. She said "no problem, we will keep you in your same room." The next day when we returned from our outing, the keys didn't work. I went to the front desk and the older African American lady said "of course they don't work, you were supposed to check out, then check back in" in a very demeaning manner. I told her that the lady that checked me in didn't say we had to check out and check back in, but she acted like I had done something wrong. I told her that if I would have been asked to do this, I certainly would have, but that you can't expect guest to just know this kind of thing.

The only good thing about this hotel, Holiday Inn in Flowood, is the beds are comfortable and we slept well. The not so great, the staff have terrible customer service and are not pleasant. If I was staying at a $90 hotel room I wouldn't care, but the room was quite a bit more than the cheap hotel status. We ended up with someone else's belongings in our room and a bed that was slept in prior. When it was brought to staff's attention they really didn't care. What would have made a difference is the offer to move us to another room, but that would have made more work for them. It wasn't until I mentioned that I did my part in letting them know, for review purposes, then they went further to ask what room I was in. Beyond that, it was one of the worst experiences I've had at a hotel chain. Morning breakfast didn't start until 7am, even though it was supposed to start at 6am. When checking out, the customer service experience from the night before carried over to the woman at the front desk. No hello, how was your stay, nothing. Parking: There is a restaurant adjacent to the hotel and their patrons take over the entire front area of the hotel, forcing hotel guests to park behind the building and not have the convenience of the front doors. My advice, if you are not getting good customer service at the start of the stay, don't give them business whether at a Holiday Inn or any other hotel chain.

Booked ahead while on the road to stay at this particular Holiday Inn in Flowood. After a week of traveling and staying at numerous hotels along the way, this was our final lodgings for the week.||Having not stayed at a Holiday Inn in the past, although I have considered them, I was looking forward to my stay. The parking lot was packed with no room to park in the large expansive parking lot in the front, even though it wasn't too late into the evening (7pm).||We go in to check-in and wait to be acknowledged by the woman at the front desk. She is diligently arranging room cards at the counter, so I wait. In the lobby, there is a young child playing who the woman at the front desk gets and takes to a back room in the front office area.||Pleasantries were lacking. No welcome. No hello. Just a "Are you checking in?" We go through the process of checking in as she leaves to go check on the young child she had ushered to the back. With our keys in hand we leave the desk and head to our room.||First floor, room #110. Nice and quiet in the hallway, the room looks nice and inviting. We pull our luggage into the room when my husband pulls out the desk chair and finds someone else's clothing (we thought it was underwear initially). We look at it and immediately begin wondering how clean is this room. Knowing that every review I read when there is a problem, the question is, did you tell someone. In this case, I took a picture and immediately returned to the front desk. There was no one was at the counter except for the two women at the front desk. ||Neither acknowledged my presence, so I had to go in and let them know that there was clothing in my room from a previous guest, showing them the picture on my phone. Neither bothered to look at the phone and just pretty much said, "Okay." Honestly, to be so dismissive towards me regarding a potentially dirty room left me shaking. It wasn't until I was walking away and told them, I just needed to let someone know about it, so that when I wrote my review I could say that they were informed. Only at that point did they ask me my room number and then "Sorry".||Return to the room. Now we are curious how clean the room really is. Two queens in the room. One bed we pull the bed covers down to discover a piece of hair and the impression of a body. Nope to that one. The other queen looked untouched, so we chose that bed. Did I return to the front desk? No. Why should I? They obviously didn't care.||Breakfast the next morning was supposed to start at 6am, but it wasn't until close to 7am that breakfast was ready for the guests. My husband turned in the key and said the morning woman had the same customer skills as the women the night before, none. She didn't acknowledge him, ask how his stay was, just continued to work on whatever it was she had in front of her.||The good part about the stay? The bed was comfortable, our hallway was quiet, and we slept well.||Parking: Apparently the restaurant adjacent to the hotel Table 100 has their patrons take over the parking lot at the Holiday Inn. By the next morning the entire front parking lot was pretty much empty.||Based on our experience at the Holiday Inn in Flowood-Jackson, we are unlikely to ever return to a Holiday Inn. We pay for a good stay and that includes customer service and making you feel welcome.