Holiday Inn Express & Suites Ft. Smith - Airport, an IHG Hotel - Hotel in Fort Smith - 7111 Phoenix Ave, USA

This hotel and our room was very clean and comfortable. As Seniors, we appreciated we were assigned a first floor room with easy access to the parking lot. Breakfast was the standard hotel buffet breakfast but with few choices for those of us who have dietary restrictions, buffet items included egg white omelettes, bran cereal and fresh fruit. And they had many choices for every diner and age group. We usually workout in the hotel mini-gym, but did not have time this trip, we stopped in and all equipment was in working order and very clean. Peered into the pool area and again ready and clean.

Great location in the area, it sets on a high traffic road but away from the congested traffic so getting in/out is easy. Its also a short distance from the airport and they have shuttle service. Friendly front desk, breakfast was ok. Rooms are clean and very comfortable, it has double blinds to dim the exterior or blackout, love that. Nice shower/tub and no need for travel soaps. Overall great hotel for the price.

Exceptional location. The room was incredibly clean. I would have said this hotel had just opened. I thought it was brand new. So much so that I thought my family was the first to stay in our room. Amazing. If you are looking for a place to stay in Fort Smith this is the hotel for you!

The room was very clean. The bathrooms had Dove soap and lotion that smelled really good. The hotel breakfast was good too! And there are many restaurants near the hotel. I definitely recommend this Holiday Inn! 😊

The location of the hotel was fabulous, very close to a lot of restaurants and shops. The hotel was clean and very well kept. The bed was very comfortable and the room was dark and cozy. The breakfast had a lot of options and was very good. We enjoyed our stay.

Surprised when I was charged a different price each night. It went up each of the three days we were there. I was told the rate was dependent on the occupancy, even though I was quoted a daily rate when making the reservation. Also my room was never serviced. I removed my own trash and walked to the linen room to get my own towels. It was clean a had a good breakfast but I was aggravated with the change in pricing and room services. Probably won't stay there again.

Great location and clean. Aaron is great! Always friendly and helpful. Usually up early and Aaron always has a hot pot of coffee on. Business center and printer are always up and running. Breakfast has a good selection and staff keeps it clean and running on time. Rooms are always clean and outlets upgraded with USB chargers. No loose old outlets in the lamp bases.

It was easy to book and the hotel is very clean and seems only a year or two old. The walls are so thin you can hear the snoring from the room next door and someone on the phone on the other side! When I asked about it and a late check out (to go to another IHG location after checking out) I was told no to 2 pm but was given 1 hour (1 pm). This, with an explanation from the young, obese, mask wearing person at the front desk that proceeded to tell me that they will not assign rooms until the day of check in despite the preferences listed on your account and that this is an industry standard and has been for at least ten years! I should mention that I am an elite member with 12 plus years of staying all over the country and NEVER had an experience like this at the desk. When I stay at a location multiple times, I have asked for rooms located away from things due to being a night worker, and in almost EVERY case have been given that grace LONG BEFORE check in when I book the room. I have the ability to stay wherever I choose when on business and I think I may choose another hotel for these trips to Ft. Smith AR. (6X per year) here based on the customer service give to a long time loyal elite member. I ranked the service at 1 star only due to front desk, as the rest of the staff was really good.