Holiday Inn Express & Suites Dallas South - Desoto, an IHG Hotel - Hotel in DeSoto - 1310 E Wintergreen Rd, USA

Nice, pleasant hotel! We love staying at Holiday Inn Expresses because they are so nice and comfortable. The one downside was the shower was not one of the walk-in ones like at other hotels. But they still had the complementary breakfast which was tasty! The pancake machine was down but they had Eggo waffles and syrup which is way better! They also had soy milk which none of the other ones ever have so I got to actually have coffee for once! As a vegan I don't drink milk so this was awesome! Will definitely be back next time we visit DeSoto.

I was here for an event. The hotel was very clean and the rooms were very clean. There was a wide selection for breakfast and Ms. Sylvia was wonderful. She was polite and assisted with the breakfast area. She came over to our table and made sure we had all we needed and displayed that southern hospitality. I did take away a star because the event was Saturday in one of the large rooms downstairs of the hotel. There was an issue with the air downstairs in the room as we were attending a wedding reception. The front desk did locate fans for us to use, but if the air-condition was 100%, it would have been perfect. We had a great time but it was to our knowledge that there was an issue the night before with the air but my cousin was not informed at all. Overall, this is a great hotel.

Nothing like working 14 hours and wanting to check in to your room and to be told that there is no hot water. I understand that part is out of their control but they could’ve called and disclosed that up front when I booked the room. They could’ve offer free cancellation. They didn’t offer point or anything. Just a snack and drink which isn’t helping me when I’m trying to diet. Had no choice to take the room because it’s 945 at night and you can’t cancel after 6. So basically I paid full price for half a functional room and half service.

It's okay. The staff have always been friendly and helpful, but they seem to have a pest problem. Last time I stayed I was eating in my room and a huge locust landed right on my food, and before that a big spider on the wall. Though rooms are generally pretty clean, it could use a remodel. The lighting is poor as well., especially in the restroom. Every room I've had has had a lighbulb out. If you're okay with those things, then it's a nice enough hotel to stay in and the incidental hold is very low.

Nice property staff was friendly and helpful breakfast was good.. Hot water in the room was cold. May have been to many guest using at same time.

Positive: The staff was awesome and professional and very helpful. Negative: The team was great and very friendly and putting the customer first priority.

No hot water and as I was told, it has been thus way for at least 3 weeks. Nothing at all said about it online when making the reservations and I use IHG website to make my reservations all the time. This needs to be reported immediately so other travelers dont have to try to find another hitel while standing in the lobby of this hotel.

Positive: Customer service at this location was top notch from checking in to out. Great staff! Negative: Breakfast was only until 9:30 rather than 10am on weekends.