Holiday Inn Express & Suites Custer, an IHG Hotel - Hotel in Custer - 433 Mt Rushmore Rd, USA

I needed a place to sleep close to my hunting area. This place fit the bill. clean and comfortable. Staff was professional and courteous. I did not have time for the breakfast because I left for the day before it started. The coffee was good and ready before I left at 0545. I had trouble keeping the room (112) at a comfortable temperature. Either too hot or too cold. I would stay again .

Our family of 4 visited in mid October. We got a 2 Queen room with a sofa bed. The room had a balcony overlooking the patio & waterfall out back. I'm sure the waterfall is beautiful in the summer, but it was turned off by this time of year. Housekeepers were friendly & hard working. We got our room serviced every day. Rooms are well designed & updated, but the sofa bed was a bit dilapidated & sloped down toward the head of the bed. Breakfast was adequate, but because they were busy, they were often out of things & the staff was not always on top of things there. Our daughter enjoyed the pool & hotub. They also have a nice exercise room that was kept at a cool temp. Nice for hard workouts. Great location for Custer State Park.

Great place to stay in Custer, SD when the seasonal places are closed for the Winter. We came to town for a wrestling tournament and were greated both online & at the desk. Very clean and comfortable rooms! The workout room was nice and the pool looked great but did not have time to use it.

Really enjoyed our stay, room was spacious, clean and quite. Bathroom was large also which is nice when traveling as a couple. We enjoyed our stay. Breakfast was pretty average, could have been better but wasn't bad.

I have never experienced a worst front desk staff then this inn. To begin with, I was not even greeted when I arrived, which apparently at 1:45pm was too earlier to check-in. I was told I could check in at 2:30. No sorry or please comeback. The young man was totally disinterested. He was dressed very casual clothes without a name badge. He also likes to sit with what appears to be his feet on the desk. When I returned, again no greeting or acknowledgement of my being a rewards member (especially since I was staying on points). I found out Saturday night that they have a policy (for the last 3 months) of no housekeeping on weekends, unless requested. in advance. No mention of that at check-in. The only person that was professional in appearance was the lady in charge of the breakfast area. She was well organized. Truthfully, I did not see any housekeeping staff, so cannot comment on their presentation.

We had a nice 6 day stay! Room was clean and bed was comfy plus love having a balcony and window that opens! Breakfast was good, my only complaint is the community gallons of milk, which I find very weird. Usually you have individual containers of milk. Also the kitchen crew needs to work harder with trash removal in the kitchen and dining area.

Had an excellent 2 day stay here. Our room was clean, functional, quiet and comfortable. The beds were comfortable. The breakfast area is large and very well done other a great view out the wall of windows. The breakfast was well done. Parking is adequate and convenient. We’d definitely stay here again.

This hotel was wonderful! We brought a charter tour bus group there to spend the night on our Frontier Tour. The sales manager, Tammy Wicks, met us at the bus to greet everyone. This is VERY rare! The front desk was ready for our arrival with keys ready to pass out and luggage was handled in such a timely manner too. Tammy shared with us good restaurants to eat at for dinner and all the staff was so friendly. They obviously enjoy having groups stay at their hotel. The rooms were clean and comfortable. We WILL be bringing groups here in the future!