Holiday Inn Express & Suites Center, an IHG Hotel - Hotel in Center - 143 Express Blvd, USA

Room was neat & clean, front desk people (dealt with four different people) all were nice, polite, and very friendly and talkative. The lady that does the breakfast was a gem. It really makes your day when you know you have a busy schedule ahead of you and you’re greeted by a cheerful person with a genuine smile. Food was good and hot as well. Will stay there again.

Front desk was beyond friendly and nice! Breakfast was good. Our ac seemed to struggle to keep up a bit. But we were on the end room which was bigger than the others. We had 3 rooms and the other 2 were fine

Kay was very kind. Pillows were not that great. Toilet kept running but stopped it with a jiggle. TV remote batteries needed replacing. Excellent breakfast.

Positive: modern and clean. Negative: The room felt humid, even when the thermostat was set at 71 F.

Bathroom was a little bit dirty found someone else’s hair in the bathtub but other than that the rooms were cold. Staff was friendly. I would stay here again.

Let me start by stating that we travel a lot for work, I'm an IHG Elite member and have NEVER stayed as such a run down, dirty, smelly, out dated property in many many years.|Upon checking in I was asked to sign a non smoking policy, which I did, I was thanked for being an Elite customer. When we got to the room it had a strong cigar and wet dog smell, the chair in the sitting room had 2 different types of fabric as it had clearly been chewed by an animal, the seat was a dark brown faux leather and the chair arms and chair was a green fabric. The bathroom shower did not close so it leaked all night, the carpet was stained and stink had corrosion all over it, and the view from our room was of the AC towers. When I asked for a change I was told the hotel was sold out and there were no rooms available she was sorry I wasn't happy with the room. I wrote a letter to the hotel manager who replied he understands my disappointment but I need to understand "I am truly sorry for the unpleasant smell of cigarette and dog in your room. Our odors are mixed in the rooms because of the years and current conditions of the rooms. Almost as of the odor have impregnated on the walls. I understand your disappointment with the furniture, and I want to clarify that a much needed renovation is planned for mid-2024". To charge over $200 a night for a room in that condition is ridiculous. If I wasn't a member of IHG and had been to other properties I would NEVER go to another Holiday Inn Express. I couldn't wait to leave so I could go home and take a shower I felt so dirty and disgusted.

Found a half dead cockroach in my bathroom. Where there is one 900 more are hiding. They didn't even discount my room price. Gross. I wish I could post the picture I took. It was huge!

I had a great stay here. I was in town for 3 weeks helping with all the wild fires in the area and this place definitely made me feel at home. Staff was absolutely wonderful, very friendly and super helpful. Rooms were clean and had everything I needed. TV had MADA channels. Breakfast was good too the biscuits and gravy were delicious. I'll definitely stay again.