Holiday Inn Express & Suites Butler, an IHG Hotel - Hotel in Butler - 203 N Duffy Rd, USA

Read the rest of the reviews they all say pretty much the same thing; unkempt, run down, tired, dirty property with apathetic staff who could care less. Breakfast buffet was meager at best and when they ran out of their signature item, the cinnamon roll, at 9:15 they substituted pre-packaged lousy cinnamon pastries. This isn't new information on this property's review history. ||||What happened to me in my hotel room was the most outrageous uncalled for invasion of privacy and infringement on safety I've ever experienced at a hotel in all my life. Please read on...|| ||Check out time is at 11am and I was behind schedule getting out of the room- this is 100% on me and i take responsibility for that. I needed to take a quick shower before I left so at approximately 11:30 I put the do not disturb door hanger on the door. When I got out of the shower, dripping wet and drying myself off, the door to the room is flung open by a male housekeeping staff member without knocking and completely ignoring the do not disturb sign. ||||A normal reaction upon seeing a person still occupying the room dripping wet in a towel would have been to shut the door immediately and apologize profusely for crossing that boundary. Not this person. Instead, what they did was try to force themselves in the room, pointing at a piece of paper that appeared to list the rooms that needed to be cleaned and gesturing to his wrist that I was in the room past check out time. ||||I am now in a state of shock and disbelief that this person is going to argue with me in this compromised state so I told him to get the hell out and I shut the door. I'm saying to myself "did that just happen" because I cannot believe the lack of sense demonstrated by this staff member. Then all of a sudden I hear a pounding on the door. It's the second most unprofessional person of the morning screaming at me through the door saying "Sir you need to leave right now you are an hour past check out time" I told her I was trying to get out of there and that they had no right to barge into my room and violate me in such a way. She went on to say that they thought I had left (which is total BS because clearly I didn't leave). ||||Humiliated and furious I gathered the rest of my things and hurried out of the hotel without getting a copy of my invoice or addressing the issue with the staff members; they clearly showed who they were and to debate how out of line they were would have been pointless- no sane person would have done what they did.||||Hotel travelers have an expectation that when we rent a room from an innkeeper we will be welcome, we will be safe, our personal belongings will be secure and we will be respected as a paying guest. What I experienced was the complete opposite. The staff member involved, the manager involved and anyone at this hotel that even hears about this incident should be ashamed of themselves. I don't care if it's 5 minutes or 5 hours past check out time, you do not treat guests that way- ever.||||The final insult and demonstration of their indignance is they actually charged me an additional $50 dollars for late check out. ||||This is all you need to know about how this property feels about their guests.

Unfortunately, I will not have anything good to say about this hotel aside from its convenient location. The parking lot is dirty with trash that has been there for days. There has been a guy here hanging around clearly on drugs multiple days. The elevator is painstakingly slow causing many to use the stairway. I’m pretty sure that the stairway has not been vacuumed in a long time. There is a smell at the east end of the building. The ice machine on the 1st floor doesn’t work. The dryer took my $2 for 45 minutes and after getting it working (adding another $.50), it had to run again to finish drying my clothes. None of the employees have uniforms. Housekeeping is unfriendly. The snack shop is very limited in offerings aside from alcohol. The gym has a weird smelling funk to it and who knows the last time it was wiped down. The towel bin in the gym is full of dirty towels with no clean towels. The gym has multiple used water bottles laying about. I strongly recommend that you stay at the Hilton across the shopping center parking lot and NOT here.

I read the bad reviews after I booked the room. I actually brought a bag of cleaning supplies, blue light & my own linen in expectation of a bad decision for 1 night. My room was huge, clean & there were no problems. I was pleasantly surprised.

Bed was comfy and clean and took great care of us. Had 5 people in 3 separate rooms. Great beer and snack selection as well.

Positive: There was one employee who was kind. Negative: It was disgusting and filthy. Dirt and crumbs in bed. I had to change the sheets myself. Someone else?s dirty socks (8-10 of them) were bunched up and stuffed under furniture. Spilled black liquid down walls, scummy shower. Dusty. Hair everywhere.

Stopped in last night on our road trip . I have stayed in over 50 hotels in the last 200 days for work 6 of which were holiday inns . Lavern was at the front desk and he was hands down the best hotel attendant I have ever met . He was beyond nice and informative also recommend that i sign up for IHG which actually made a lot of sense he explained it thoroughly. The hotel was extremely clean . Great job Team

Was a little suprised when I saw all the bad reviews. Not our experience. We checked in Friday night. We were greeted by a super friendly and accommodating gentleman at the front desk. Room was very clean. Pool was awesome. My family had a great time no issues. Will be back 😁

Great location, very nice staff, horrible rooms. The room I stayed in was not clean even though my room was changed. The cleaning service just needs to do a lot better and this hotel could be awesome.