Holiday Inn Express & Suites Buford NE - Lake Lanier, an IHG Hotel - Hotel in Buford - 4951 Bristol Industrial Way, USA

Active Duty Military under 21 DO NOT COME HERE!!! My nephew tried to get a room he is active duty 18 years old and was told he is too young. My daughter went to reserve the room and was told they couldn't get military discount because she is 21 but not the active duty person. Then the lady who was rude the entire time said they couldn't have the room because she had to stay onsite the entire time even though my nephew is 18 then she kicked them out saying they smelled like marijuana which was untrue. The woman at the desk was just rude and kept trying to find reasons. As retired military I went to inquire why an active duty person under 21 wasn't welcomed. This woman was just rude and determined not to give him a room. I was really disappointed because a year ago we used this hotel after our house flooded and the front desk gentleman was completely wonderful and helpful. This old white lady seemed to discriminate against young people or military or race but kept trying to find reasons.

I redeemed a free night and then stayed additional nights, including another room, to visit family in the area. The front staff were friendly but not skilled at making a speedy check in. In fact, I had to present my credit card (already on file… hello!) multiple times during my 4-day stay, interrupting valuable time with family. Come on, IHG!! You can do better than this…

This hotel was a joke. The hotel is still under construction the front lobby isn’t even set up. We arrived for work and there was 4 rooms reserved. The customer service person gave us a key to someone else’s room we opened the door to find someone already occupied the room SCARY invasion or privacy and the risk of theft was first red flag. We went to our room and there was heater in there they must have left. Then room service knocks looking to see if we have furniture in our room. Then the next day women comes banging again for the blue heater they left while I’m in the room trying to work. They knock constantly, the rooms are barely set up and the hotel lobby is a job site. The staff was fire rent everyday not one same face and the women at front desk had an attitude and the phone in the room also didn’t work when trying to make a call to front desk I had to use my cell phone. I’d say don’t leave anything in ur room incase someone gets a key to your already occupied room! Also be prepared for house keeping to be knocking by 7/8am thankfully it was a short stay but I’d say they should get set up before they keep alllowing guest in w rooms not ready and untrained or prepared staff!

The rooms are basic. The bathroom was upgraded and nice. This place was under heavy construction. I'm surprised they were open. The floors were being replaced and painting was being done. Everything was covered in plastic. My only complaint was the doors were loud and slammed. Big gap in the bottom of my door. We heard all the hallway noise. Breakfast was okay.

Worst experience I’ve ever had with hospitality and customer service, I booked a one night stay for my daughter’s 5th birthday. Called and emailed multiple times days before my arrival to make sure my room was booked and will be ready for my arrival at 3am after a over 8 1/2 hour car drive I was reassured multiple times my room would be available for me on Saturday at 3am when I arrive. Well, I arrive and my booking took over an hour to “locate” (was never located) and when I was finally given my room key I asked again that i booked a room with two double beds and to make sure I will get the same room after having to rebook me in the system as a walk in guest. I was again reassured my room had two double beds only to walk into and see only one bed. Horrible horrible horrible upkeep on employees and their capability of working their system and hospitality manners.

The room was nice and clean, but it's sad that one irresponsible employee can have me doubting whether or not I will ever go back to this hotel. We stood in the lobby with no-one around for 23 minutes. By the time he returned, there were 3 people waiting to check in! Very bad! If we hadn't prepaid for the room, we would have left. The clerk finally showed up and said that he was in the bathroom, then got snippy when I questioned him on it.

My room backed up to a fast food restaurant with a dumpster that seemed like it was under my window when at 3am it was dumped. The room door to the hallway had so much space between the door and frame light shown through, and I could hear tvs and conversations of those in rooms close by. And the reason I've put pen to paper and write this review....when I checked out very early in the morning I asked the lady at the front desk to email my receipt, she simply 'dismissed' me let an elementary school teacher. The email never came, I had to call back, very poor service.

We had a great stay. Great location, right next to Starbucks and restaurants. Quiet neighborhood. Room was clean and smelled clean. Pool was a bit small and we were a bit sad that the hotel didn't have waffles and pancakes for breakfast choice. However, we had a great stay overall and will definitely stay here again the next time we are in town.