Holiday Inn Express & Suites Bessemer - Birmingham SW, an IHG Hotel - Hotel in Bessemer - 5430 Academy Way Suite A, USA

From start to finish! I was greeted by two amazing ladies who got me checked in and full of conversation. My room was clean and so comfortable. The big fluffy pillows were perfect. The next morning, checking out was a breeze. The breakfast was awesome, a plethora of delicious foods.

The hotel is beautiful! Housekeeping was very very sweet. Breakfast was mediocre. The pool was pretty but too cold & unbearable for my kids to swim. When asked to turn up the pool , for some odd reason , it kept getting back to freezing temperatures. But on the website , it promotes a heated pool which was my whole purpose of booking it. I got stuck on an elevator with my mom , my sister , & my niece for a hour. The staff claimed that has never happened before so no one really knew what to do. Their keys didn't work. My mom had to call 911. The firefighters & the police were called. But they couldn't get their key to work either so ended up just prying it open. The level of concern when we got out of the elevator was HORRIBLE from the firefighters to the hotel staff. I was very irate & upset because that was an EXTREMELY terrifying experience & I didn't even receive an apology. It definitely ruined my whole vacation experience & I won't be returning to Alabama. But I will try another Holiday Inn.

Front Desk clerks and ALL the staff were wonderful. Friendly greeting and always had a smile. Rooms clean, Beds comfy Pillows wonderful. Good water pressure Breakfast was great.

I had to stay in this area for a couple days, so I chose the Holiday Inn. (-) Check-in took way too long for a room already booked online. (- - -) Breakfast was miserable, overcooked sausages, tasteless scrambled eggs, tasteless processed taters, no salt and pepper available at the "buffet", orange juice was a mix of 99 % water and something added to make the water a little colored, the coffee is very average... (+) The bed is comfortable and seems clean (- -) The cleanliness of the shower and bathroom is very questionable. A few hairs stuck to the shower wall... (- -) There is a smell of I don't know in the hotel and in the room I had, like cigarettes or cigars (-) Works all around, noise from running generator/motors pollutes the silence (+) Internet speed is ok at 40-50 Mbps, could be better, could be worse (-) The mini fridge is at its maximum setting and cannot keep my thermometer in the food zone (still in the spoilage zone after 24 hours in the fridge)

Super new hotel with coffee machines. First holiday inn express with coffee machine ive seen, not that it matters but it was a nice surprise :) Gated parking accessible via room key. Very clean. Kind staffs. Highly recommend!

I was on travel for my mother-in-law funeral and I had booked the double bed but once I checked in, double bed room was not available, instead I was given a one King size bed. and later on-duty manager provided me with roll away bedroom which took most of the room and very inconvenient to move about in the room.

Nice place. Took a while to check in, waiting for the person to come back to the desk. But overall, a nice stay. Great breakfast as well.

We had trouble checking in due to a rude front desk attendant. We are IHG Silver Elite members and it took us calling corporate office to get the situation resolved. Not the best way to end a 10 hour trip. It took 45 minutes to get the situation resolved.