Holiday Inn Express and Suites Atlanta South Stockbridge, an IHG Hotel - Hotel in Stockbridge - 170 Country Club Dr, USA

Called this hotel to get a better rate as a diamond member. Spoke to GM autumn. She told me I cant get a better rate which is totally fine BUT the way she talks to customers is absolutely unacceptable. She clearly believes this hotel is her personal kingdom and guests are her servants. One day she might mature enough to realize that in the end guests pay her paycheck. Feel bad for the hotel staff who has to report to her.she is unfit to be a manager.

Positive: The hotel is very clean. They have Dove products that smell really good. the front desk was so nice, professional and accommodating. This is a newly built hotel and decorated nicely. The breakfast is very food, seasoned well for our southerns Negative: ""

We chose this place based on its location close to Papi's Cuban restaurant. We wanted to stop somewhere between Macon and Atlanta so I checked the i-dine program for restaurants, found a great one, and then chose the closest IHG property. I used points since I had a one-time promotion from Chase IHG Mastercard that I wanted to save for our 2 nights at HIE Gainesville the next 2 nights since the price would be much higher and thus a better 5% return!||Check-in was slow even though I was next in line due to lady who had booked through Expedia and IHG? She wasn't listening and was very rude to front desk lady who almost cried and went to back office twice to get owner. The front desk lady was not the problem; it was the rude lady in the expensive BMW SUV whose credit card had been denied! My check-in was quick and seamless. I don't know how many suites this hotel has, but none was available on a Thursday night with a fairly empty hotel??? An insert in my key card folder for Diamond Elite listed "exclusive member benefits". There were no room upgrades, we didn't need early check-in or later check-out, etc. The only benefit we received was welcome points-500 worth about $3 (IHG points tend to be worth about .6 cents each per my calculations over the years).| |The room was a standard HIE king bedroom. There was no ice machine on our floor so I had to go to 4th floor. The weirdest thing was that the TV doesn’t have most channels, only NBC with national news. Having once lived in Atlanta, we like local ABC WSB channel 2, especially, but NOT available. Instead, for example, Channel 3 on the TV was labeled Bounce-WSB but some weird Bounce channel and no WSB? Note: WSB on TV at breakfast in seating area but still not available in room??? There were about 100 cable channels but limited network and local coverage!||Breakfast was average for Holiday Inn Express level. It was better than what was offered at HIE Gainesville the next nights for us. There was a pancake machine w sugar-free syrup available plus turkey sausage, pork bacon, potatoes, cheese omelets, potatoes, and biscuits and sausage (most likely pork) gravy. I cheated on my diet and had some gravy but skipped bacon and potatoes. All food good! Juice machine w/ one (unlabeled) slot for water. Coffee good. Ladies on duty were available for help with stuck pancake machine and water/juice machine not yet turned on, but all remedied in minute or less. Great service!||The car parked in one of 4 Diamond Elite spots and was undamaged unlike incident a few weeks prior that I saw posted. I was worried and glad I could see car from my Regular King room #509!||In conclusion, issue with local TV stations, noise, both external engine noise blocks away and internal due to too thin walls with people talking nearby until midnight and later, no suites available for Diamond members, etc., I am giving a 4 and probably won't stay here again. (I am giving HIE Gainesville a 3 in case of curiosity!) Although we chose this over Holiday Inn a few miles away because of highly rated restaurant Papi's within a mile, we would probably stay at Holiday Inn next time and possibly drive 5 miles back to wonderful restaurant that deserves its high rating!

I loved the rooms, service was nice, even the location was good the only issue is that I had a reservation, I extended my stay when I got there. They checked my card as usual. I swiped it to verify I extended to the following dates April 20-22. Me and my partner had a beautiful time. Stayed in room 315. And I checked out as usual a young man at the register verified I was all set while management was off to the side on the phone. Later I was over charged saying I did not show for my reservation. I was taken back. I remember my entire weekend. They had an issue with a couple and the police were involved. They took care of the issue. It is a beautiful place. My only issue is the over charge for not staying when I was there and it was hard to get a hold of a manger. They were gone and my work life is busy. If you do stay make sure you obtain a receipt and possibly additional verification of your stay to avoid being over charged. Other than that the hotel staff are very nice and the establishment is clean and very well cared for.

New beautiful hotel & great breakfast !!!! however we never received our deposit for over a month. I’ve been back and forth with front office person several times and spoken with manager emailed her as well. This is unacceptable I even stopped by in - person and talked with the front office receptionist after 4weeks and she gave me a print out of my deposit being pushed through to be refunded it showed $76 instead of $100 two weeks prior to the 4wks, which I still today I have yet to receive any of my deposit. Wasn’t aware they will accept cash deposits until after the fact. The receptionist on shift the night of check in told us we had to pay w/ card& what an inconvenience because we are still waiting to be refunded. No one offered a discount on the next stay or anything. The one thing I have to say is that the staff has not been rude at any point & remained professional this hotel chain needs to get this figured out & refund customers in a timely manner because this has happened at a different holiday in express but it didn’t take so long to refund the fraudulent unauthorized charge.

Manager was horrible. Her name is Autumn. I wouldn't recommend this hotel to anyone as long as she's manager. I contacted her due to my room being charged $250 for smoking; which was not smoked in and she basically told me she can charge me because it smelled like smoke. The said part is it's only left up to her to release the hold. After contacting her concerning my PS5 that was left in the room that they claimed wasn't turned in until I stated I would track it, that's when my PS5 magically appeared at hotel and my room was charged $250 same day. I will NEVER stay at that location. I am a Platinum member and has NEVER had a problem with my room claiming to smell like smoke. I wish I could report her to high up cause I would.

I am writing to express my disappointment and frustration with the service I received during my recent stay at Holiday Inn Express Georgia, specifically with the management of Autumn benson she said she was the owner of the hotel and she was very confrontational. Then she followed up with my saying you can call corporate. I don’t care poor customer service for a brand new resort. It’s a shame.

Positive: "" Negative: I did not like the fact that I was not made aware of the price for incendentals. I think people should be made aware before hand before swiping their card. And it way more than any other Holiday Inn Express that I've stayed