Holiday Inn Express & Suites - Hotel in Napoleon - 1290 Independence Dr, USA

Noisiest hotel I’ve ever stayed in! Half of the building faces the highway which is where I was given a room. Had it not been so late and with hindsight I would have changed rooms maybe to the back side but I’m not sure if that would have solved the issue. It sounded like the traffic was driving through the room all night even with the shades closed. The general appearance of the hotel seems newer but it could have been cleaner. I’m not sure if they were renovating the hot tub by the pool or what but it was closed. Breakfast was a joke. I bent a plastic fork trying to stab a cinnamon roll to take (since I didn’t see tongs) and there were no eggs when I got downstairs. Extremely minimal breakfast and they only put out 1 yogurt at a time in the refrigerator. If they are cutting back on breakfast this bad it makes me wonder what else they are cutting back on. When I went to check out there were no questions asked about the stay, she just accepted my room key and gave me a “thanks”. These days where there is virtually no opportunity for customer interaction this seemed like a missed opportunity, but that’s just my opinion..

We came down to Ohio to see the eclipse and this was the closest hotel we could get to center of the totality. This was our backup location to view it in case we couldn't find a spot closer. The hotel was okay. It looks to be an older hotel and the walls are extremely thin. Our room was on the north side and it had a nice view of the pond across the expressway. The unfortunate part was the expressway, as it had constant but intermittent traffic that you could hear throughout the night. This made getting to sleep a bit difficult because as the traffic would die down and you'd think you could fall asleep, an 18 wheeler or 3 three would rush by again. The room was clean and kept up. The bathroom was a bit updated but the tub had several chips in the porcelain and needed updating. We could clearly hear our neighbors on both sides even though they were only coughing or talking an a normal voice. We stayed two nights and the morning hot breakfast was again just okay. The food did seem to be running low and there was a limited selection to begin with. The pool area looked nice but there were some areas under construction, which is just timing on our part, but they were well marked. The area of the hotel was mainly industrial and had a lot to do with trucking so considering that it was a very nice stay.

It trickles down, the manager was yelling and screaming at first at staff. After checking out, when I tried to speak with him about an issue, it was no different. His hands were even shaking and he refused to provide his name and no one wore name tags. I asked that he not yell at me and if he could take a moment to compose himself. We never got to speak about his staff cleaning the floor with the same towel to clean the tables... breakfast time miscommunication... Coffee was only available during breakfast hours, which we are still not sure of the times. They are not posted visibly, and changes according to the manager as they want, so there was confusion. He kept poking at me rather than trying to listen.

This hotel is freshly redone and in great shape. The counter clerk Rob was super friendly and helpful. I think the low rating is from previous ownership because this place is very clean and rooms are nice and big, staff helpful and friendly. Definely worth staying at.

The entire hotel has been remodeled and is very clean. The rooms are spacious and comfortable. All new mattresses as well and are comfortable. Great service for night check in.

This hotel is well located and easy to access. The breakfast was convenient and consistent. The rooms are clean and well maintained. Rakesh runs an amazing location.

Positive: Easy to find. Great staff. Clean room. nice breakfast. Negative: Only that it was further from our intended visiting location. Negative: ""

Didn't mention my card for insedentals would be charged double the room and plus 20 now I have to wait 3 to 5 business days for a return $320 bucks. Now overdrafts fees for 2 days. -$8 . No lunch also room was paid for alredy I'm only here for one night??