Holiday Inn Chicago Matteson Conf Ctr, an IHG Hotel - Hotel in Matteson - 500 Holiday Plaza Dr, USA

I called Holiday Inn and a reservation specialist made a last minute reservation on the phone and gave us a reservation number. I called this Holiday Inn and confirmed that a room was available. The person on the phone said a room was available. I get to this location, and find a dark parking lot and emergency vehicles lining the parking lot. I walk in the front door, and emergency personell is tearing a fire alarm apart in the entry area. I hear loud music and a huge party going on from the front desk area. I try to check in with my reservation number and the lady at the desk says she has to check if a room is available. So I tell her, I had called ahead and confirmed a room was available, and she responds by saying that she hadn't talked to anyone and didn't make reservations over the phone. She finally finds a room and charges me $250. I head to my room. The elevator and hallway floors are lined with plastic and it stinks old and dirty. I get to my room and pull up this location on google to see the reviews and find out that tonight should have cost me $110. I am utterly disgusted with todays series of events, Holiday Inn. I usually like Holiday Inns, but definitely won't be staying here again.

Booked a room for three nights. The room phone didn't work so we had to go down to the front desk for anything we needed. The side door was wide open ,anyone could walk in.TV was so little and the sound was terrible. Volume was up to 70 and still couldn't hear. The toilet sounded like a running faucet every time you flushed. Asked for plastic utensils,the front desk directed me to Bar Louie who stated "They don't have any" What a joke.

Wow...an absolute testamate of what Holiday Inn has become. I'm not even sure where to start! Completely rude service from start to finish! It's clear from check in on we were NOT welcome! Barley got.enough attention at check to be checked in, but that was WAY better than we experienced later at the hotel bar/restaurant! Room was dated and dingy. There was empty soap containers that were moldy. We couldn't call for more as the phone doesn't work. Neither does the air really. The hotel bar is a nightclub with security sporting body Armor and poor attitudes. Will not be back!

I am a professional traveler of over 22 years now. I am an IHG Platinum Elite member. I am on the road every week. This hotel has many flaws, first off the smell of it is very old and musky. The carpet in my room has black dots and patches on the carpet(some form of something spilled very long ago) I was in room 338. I checked in on a Monday and checked out on a Friday and house keeping only came one time, that was a Tuesday evening. I never saw them again or any thing in my room replaced or bed made. When I told this to the front desk he had no response back to me. I asked for a late check out as I had work to finish up and wanted to get a shower prior to leaving. He said he could not accommodate me without any reasons why. I had to check out then a travel without freshening up. This hotel has absolutely nothing to offer me or my colleagues when it comes to making our life a bit more easy on the road. I would not recommend this hotel to anyone. I am not telling you not to stay here, just set your expectations extremely low. I myself am making it a point for my companies future travel her to stay clear of this hotel in Matteson IL PS there is a Hampton in close by. I will add comments to this post on its cleanliness and staff.

True fully it doesn't deserve 1 star .It actually -8 stars . Myself and family stayed here for our Family reunion. The hotel has just switched over to new management so they were going through renovations. Some of family members showed up to the On Thursday June 20 2024 in the early afternoon. Once they showed up to the Hotel . They had an sign on the door stating that the would be no WATER from from 10 am to 4pm.So you couldn't use the bathroom or shower.One of my family members complained to staff about the water being turned off and was told they didn't know that the water was going to be off . Then the parking lot was being renovated. So parking was limited. The was areas of the hotel that was tape off due to renovations. One of my family members had to switch rooms due to the carpet being damped due to floating in the building. Multiple leaks through our the building. Hallways were super hot. We also complained about that . Then we told that it was an alot of glass windows and that's why it was so hot. A few of my family members had to switch rooms due to there being no air conditioning in over 95 degrees weather outside.

Very poor experience. The hotel is incredibly old, carpets in the room are so dirty, hallways full of dust and paint in the floors. Overall, needs a lot of cleaning and renewing. The fire alarm went off at 8:00 am -accidentally- and no one explained to us what was happening.

The first room i had to switch out cause one side of room had no power….they told me the laundry room is located by pool which had no machines in it. Pool closed. Breakfast is $20 ..they don’t clean the towels you have to reuse them to save carbon footprint or whatever this place was trash

The parking lot has no security cameras and people will steal from your vehicles in broad daylight since the security is only out there at night. I woke up with a spider bite on my hand after the third night of staying in one of the rooms. The game room is an unplayable arcade cabinet. The fitness room only has a treadmill with no power on the TV and a dumbbell rack. Everything else in there is broken or missing parts. Also, another guest had my roomkey by mistake. On the flipside, the staff is very accommodating and I wish the rest of my stay was as pleasant as the staff.